Oregon Health & Science University

Clinical Support Assistant

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Gabriel Park Family Medicine
Salary Range
$21.42 - $29.00 per hour
Monday - Friday
7:00am - 8:00pm (variable)
HR Mission
Drug Testable

Department Overview

Family Medicine at Gabriel Park is a community clinic located in SW Portland. We serve our patients in varying stages of life and throughout their lives. Our services include general family medicine, transgender care, maternity care (including deliveries), pediatric care, behavioral health, sports medicine, travel immunizations, acupuncture, a retail pharmacy, x-ray, minor procedures, and health maintenance with focused preventive care. We are a high volume clinic that sees up to 250 patients and receives 400-600 phone calls daily. We have 39 providers plus 60 staff members. Our clinic guides itself though our vibe: Compassionate, Committed, and Collaborative.


This position performs a variety of administrative, or technical assignments of duties involving many different and unrelated processes, methods and administrative related tasks as instructed by clinic leadership. Occasional direct patient interactions. Works closely with and reports to clinic leadership and provides assistance with clinic and office tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel.

This position requires someone who can problem solve and stay highly organized.  High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines.   

Function/Duties of Position

 Administrative Support

  • Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
  • Scanning
  • Process Inbasket (records requests, labs, imaging, message routing, etc.)
  • Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
  • Track and stock patient paperwork and brochures
  • Process incoming/outgoing mail
  • Use of Microsoft Office—Outlook
  • General high level clerical and project support
  • Document legibly, concisely and accurately

Clinical Support

  • Technical support (MyChart, Epic, office equipment, etc.)
  • Attends staff meetings/huddles
  • Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
  • Instrument processing pick up/drop off 
  • Check expiration dates
  • Turn over rooms/cleaning/stocking
  • Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
  • Sentact duties/compliance

Patient Experience

  • Monitors patient flow
  • Updates patient on delays
  • Provides excellent customer service
  • Addresses in-the-moment patient needs as directed
  • Maintains clean, safe, and orderly environment for patients, family, and clinical personnel

Professional Development

  • Attends education classes appropriate to job development
  • Uses consistent, professional communication with team members
  • Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
  • Receptive to feedback and coaching
  • Successfully completes the required initial training and core competency assessment before or during the trial service period
  • Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment
  • Completes all required modules and updates

Required Qualifications

  • Two years of general office or secretarial experience; OR
  • An Associate’s degree or certificate in office occupations or office technology and one year of general office or secretarial experience; OR
  • A Bachelor’s degree and one year of general office or secretarial experience; OR
  • An equivalent combination of training and experience.
  • Extensive computer skills including MS Office and Windows required. 
  • Excellent customer service skills, and ability to multi-task in a fast-paced environment required. 
  • Must be able to demonstrate excellent customer service skills and communication skills, including both written and verbal. 
  • Must be able to perform the essential functions of the position with or without accommodation.

Additional Details


  • Two raises per year – One at anniversary date and one across the board annual increase
  • Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
  • Two separate above market pension plans to choose from
  • Vacation- up to 200 hours per year depending on length of service
  • Sick Leave- up to 96 hours per year
  • 8 paid holidays per year
  • Substantial Tri-met and C-Tran discounts
  • Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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