This position is the initial point of contact for patients to OHSU. They are the face and voice of OHSU Ambulatory Clinics. The incumbent is motivated to create the ideal patient and family experience while actively endorsing the OHSU brand. This position support OHSU Ambulatory Clinic operations with overall new patient schedule coordination for patients and providers, serving as their primary point of contact for all scheduling needs through the Intake Center. The position works with patients, families, providers, clinical and non-clinical staff to coordinator the patient’s experience throughout the process of accessing healthcare at OHSU Ambulatory clinics. The position is also involved in recognizing and reporting access barriers to their immediate supervisor.
This position is responsible for all aspects of new patient scheduling related to Medicine Specialties patients. The incumbent will coordinate new patient scheduling from the point of initial contact through the appointment creation. S/He will be responsible to collect required information including external medical records and insurance information. They will be responsible for ensuring that the patient is scheduled accurately and all external records regarding the patient’s current disease are accurate, complete, and available in the provided guidelines.
This position serves as a member of the Ambulatory Access Services (AAS) department, which is responsible to support the systems and operations of ambulatory practices, professional service and hospital departments. The AAS Intake Center supports the new patient scheduling for various clinics as defined within the departments scope. Workflows supported by the Ambulatory Access Services department include: patient appointment scheduling, space and resource utilization, and processing of referrals. The department supports its customers in workflows that start when the patient initially calls to obtain services, through the time that the patient is seen in clinic.
This position will spend 95% of their time on phones and/or other types of communication including email. This position requires high level attention to detail while providing the highest level of service to our patients, clinical team, and colleagues.
New Patient Scheduling
Other duties as assigned
The following Core Competencies are expected of all OHSU employees regardless of their position within the organization.