Oregon Health & Science University

PAS Specialist

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Neurological Surgery
Salary Range
$21.42 - $29.00 per hour
Monday - Friday
8:30am - 5:00pm
HR Mission
School of Medicine
Drug Testable

Function/Duties of Position

The PAS Specialist for the Department of Neurological Surgery supports a broad range of administrative and clinical support functions for the Department. The PAS Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments and diagnostic tests, and assisting patients in an office and clinic setting. Duties also include handling incoming calls, processing new patient referrals, return visit requests, provider inquiries, as well as reviewing outpatient instructions with the patient and triaging phone calls related to patient care. This position also includes front desk and check out services in the ambulatory care clinic setting. Responsibilities include: 


  • Customer Service: Provides high quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
  • Point of Service Operations: Front desk duties include greeting patients and confirming that an appointment has been kept.
  • Arranged Care: Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed.
  • Enrollment & Authorization: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. 
  • Integrated Care: Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. 
  • Other tasks as needed. 

Required Qualifications

  • Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
  • A positive attitude and compassion for patients experiencing difficult emotions arising from health care situations.
  • Self directed and organized in order to thrive in a busy environment
  • Ability to work effectively with providers, managers, and peers and exhibit excellent customer service and communication skills.
  • Excellent verbal and composition skills and ability to convey detailed and complex medical information.
  • Excellent proficiency in computer programs including MS Office (Excel, Word, Powerpoint, etc) and medical based computer programs. Typing skills of at least 45 words per minute.
  • Thorough knowledge and experience with multi-line phones.
  • Demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers

Preferred Qualifications

  • High school diploma
  • Medical office experience in a neurological surgery department
  • Knowledge of neurosurgery terminology
  • Formal customer service training
  • Front desk and cash handling experience

Additional Details

Appy here online. 

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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