Oregon Health & Science University

PAS Admitting Specialist - Relief

Job Locations US-OR-Portland
Requisition ID
2022-17247
Position Category
Hospital/Clinic Support
Position Type
Relief/Flex/Resource
Job Type
AFSCME union represented
Department
Patient Access Services
Salary Range
$20.02 - $27.10 per hour
FTE
0.00
Schedule
Relief Position: Sunday-Saturday
Hours
Variable hours for 24/7 department including weekends and holidays
HR Mission
Healthcare
Drug Testable
No

Department Overview

To support Oregon Health Sciences University’s mission by providing exemplary service to all patients, patient families, visitors, and staff who present to any area of Patient Access Services Department in person, via telephone, or over electronic communication. To greet, interview, register, and pre-register patients scheduled for hospital admission. Obtains and records demographic and insurance data to ensure accurate patient identification to facilitate payment and compliance with all regulatory requirements.  Performs employee requirements as outlined in Compliance Roles and Responsibilities, Code of Conduct and Respect at the University for OHSU Hospital and Clinics.  

Function/Duties of Position

  • Provides high quality customer service to both external and internal customers. Must use the ICARE Model at all times.
  • Greet all patients, visitors and others in a warm, courteous, and professional manner.  
  • Demonstrates the ability to communicate effectively, timely, and respectfully at all times.
  • Determines customer needs proactively, and direct inquiries to appropriate resource.
  • As problems and miscommunications occur, demonstrates the ability to clarify and resolve problems immediately to avoid further communication breakdowns.
  • Demonstrates knowledge of all departments’ locations, units and buildings on OHSU Campus. 
  • Answers multi-line telephone inquiries.  Determine caller needs and assist caller efficiently and appropriately.
  • Obtains/verifies needed demographic, insurance, health, and financial information and completed/signed forms required for services and confirmation of payment sources.
  • Reviews and verifies registration, additional insurance and provider information.
  • Correctly identifies patient service type to establish an accurate and billable account.  
  • Complete insurance verification on each patient’s insurance 100% of the time when the insurance verification status says New, Elapsed, Incomplete, or Needs Review and the insurance can be verified via electronic verification in RTE or the payer’s web site.  The Patient Access Service Staff will also re-verify the eligibility insurance information if the insurance was not verified in the current month. 
  • Maintain knowledge pertaining to insurance issues which includes but is not limited to motor vehicle, workman’s compensation, Medicare and OHP/Washington Welfare/Medicaid.
  • Understands and communicates complex information relating to admission and facility/government forms (i.e. Terms & Conditions, Advance Directives, Medicare Secondary Payor, Medicare Non-covered, Important Message from Medicare, Release of Information, Special Consent and Champus Message) to patients or their representatives. Obtains signatures, witnesses, and enters into computer all facility and regulatory required data.  Reviews all for accuracy.
  • Collects Co-pays/Deposits as required.
  • Creates and assembles Patient Packets as required. Activates direct admissions based on notification from unit at time of patient’s arrival.
  • Receive and record patient valuables for the safe upon admission; may maintain safe/valuables audit monthly.
  • Pre-Registration: Verify patient demographics prior to admission by using EPIC and/or calling the patient at home. Searching for patient information in a number of online databases including EPIC and Kaiser Kare.
  • Reconciliation of daily cash receipts.
  • Follow and complete daily task list as assigned by management. 
  • Required to maintain Patient Access Services Individual Performance Standards which includes:
  • Production Standard: Individual standard of (TBD) PAS work activities per day.
  • Error Rate Standard: Maintain an accuracy rate of 97%.
  • Attendance:  Adherence to hospital and departmental policies regarding attendance.
  • Dress Code:  Consistently projects a positive and professional image through appearance, behavior, and adherence to the OHSU Hospital and Clinics Dress Code.
  • Customer Service: Must follow the OHSU Model of Communication (ICARE) in 100% of customer interactions and consistently demonstrate exemplary internal and external customer contact skills.
  • Greet patients in a warm friendly manner. Collect paperwork the patient may have brought with him/her from the clinic.
  • Hand patients the hospital Pre-Registration form.
  • Ensure all appropriate documents are available and appropriately identified with patient information.
  • Enter reservations into computer system. Activation of patient accounts.
  • Assist Patient Billing Services (IVS Team) by obtaining patient signatures at admit for non-covered services or Statement of Financial Resources (SFR).
  • Assess expected admissions to determine work flow.
  • Provide coverage in other admitting areas when needed. 
  • Carry out job responsibilities in an ethical, effective, and professional manner.
  • Model ethical and appropriate behavior, professional standards, compliance, and personal integrity.
  • Understand and comply with the Code of Conduct, OHSU, and departmental Policies and Procedures, applicable rules and regulations.
  • Ability to establish mutual agreements that result in clear responsibility, taking personal action to accomplish an agreed result and assuming personal responsibility for the results of behavior and actions.
  • Actions are consistent with ethical values. Honest in communication and actions.
  • Honors the uniqueness of each individual. Functions effectively and respectfully within the context of varying cultural beliefs, behaviors and backgrounds. 
  • Demonstrates consideration and appreciation for colleagues, clients and customers.
  • Seeks opportunities to improve the work and work environment to better meet the needs of internal and external customers. 
  • Works cooperatively and productively with others to achieve shared goals.
  • Demonstrates the ability to convey thoughts and ideas as well as understand perspective of others.
  • Ability to see and understand whole systems and how elements within systems relate. Works cooperatively with others to use appropriate systems strengths, knowledge and cooperation to improve performance.
  • Meets performance goals and budget targets. Effectively manages departmental resources. Understands OHSU’s financial systems and uses them effectively. Demonstrates the financial acumen for managing budgets aggressively.  Effectively manages vendor relationships to maximize contributions.
  • Ability to act and provide leadership throughout the change process. Engages employees in the entire process and develops commitment for sustaining change.
  • Ability to recruit, retain and develop high performing individuals aligned with OHSU’s goals and values. Completes performance reviews and development plans for all direct reports on time.

Required Qualifications

  • High School diploma or equivalent AND one year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and registration and/or billing responsibilities.
    OR
  • Two years of work experience in a high-volume direct public contact administrative position.
  • Thorough knowledge of insurance and financial policies.
  • Must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
  • Basic computer skills including word processing and Windows applications.
  • Basic computer keyboarding skills including typing of minimum 40 wpm.
  • Demonstrated excellent verbal and written communications skills.
  • Strong customer service orientation.
  • Demonstrated effectiveness during extremely confrontational customer interactions in a high stress environment.
  • Must be able to perform the essential functions of the position with or without accommodation.

Preferred Qualifications

  • High School Diploma or equivalent
  • Prior experience in hospital admissions or ED registration preferred.
  • Registration experience

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.

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