The Meal Service Associate is part of the multi-disciplinary team providing food and nutritional care to OHSU patients on Marquam Hill and at CHH2. Primary duties include coordinating all aspects of patient meal service including assisting the patients to place meal orders, assembling the meal in the kitchen (at CHH2), delivering to the patient and picking up the dirty tray.
Patient Care: Provides direct care to the patient as required for meal service including: assists patients with the menu order process, makes sure patients are ready for meal with over-bed table cleared; delivers trays to patients; is alert for tray accuracy, checks as delivering trays; makes second rounds to patients getting them anything they need within their dietary restrictions; is alert for items left on trays (glasses, dentures, paperwork); demonstrates performance consistent with Departmental, Divisional and organizational expectations and core competencies; performs area specific skills and follows established protocols including: uses two patient identifiers; uses hand sanitizer between patient contacts; recognizes and responds to emergent situations; documents according to established policies and procedures including: patient intakes and calorie count data in Epic on the computer; converts weights and measures for food items for calorie count data; coordinates care and/or services with other team members including: alerts dietitians and dietetic technicians to patients’ needs and arranges for snacks as appropriate; notifies nursing and other professional staff of patient needs when out of the Room Service Associate scope of practice; communicates in a respectful, caring and non-judgmental manner; reinforces nutritional teaching and counseling which is supportive and/or restorative of health; assumes responsibility for professional/job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; incorporates quality improvement practices into performance; incorporates the principles of OHSU’s Mission Statement into performance; supports patient and family centered care across the continuum through service coordination; adheres to HIPPA and confidentiality guidelines; adheres to the OHSU Code of Conduct; Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics:
Hospitality: fulfills responsibility to organization through performance that promotes the service excellence philosophy; provides outstanding care to patients including: immediate service recovery, listens and responds to patients’ needs including unspoken or subtle requests, assists patients, family and friends with concierge type services including providing information resources; completes patient satisfaction surveys weekly
Clerical: keeps list of patients for assigned floor(s), checks diets on the food and nutrition list with the list on the care unit(s); keeps communication log(s) current; orders par stock via fax machine; records food intakes, fluid intakes, and calorie count information in the EPIC system.
Food Preparation: makes coffee for the unit as needed.
Sanitation: puts frozen and refrigerated stock away quickly; stocks non-perishables; picks up trays from meals and puts into soiled tray cart; cleans pantry, refrigerator, freezer and other storage areas.
Sustainability: supports sustainability efforts of the Food & Nutrition Department by participating fully in the recycling programs.
Waste Prevention: prevents waste by assisting patients to get what they want; using oldest first (FIFO), and preparing only what is needed; demonstrates fiscal accountability and the effective use of resources.