Oregon Health & Science University

Radiology Assistant (PAS Resource Specialist)

Job Locations US-OR-Portland
Requisition ID
2022-17470
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Department
Radiology Clinical Support - Diagnostic Imaging Services
Salary Range
$21.91 - $29.62 per hour
FTE
1.00
Schedule
Monday - Sunday Variable days
Hours
7:30am - 6:00pm (4 Ten hour shifts)
HR Mission
Healthcare
Drug Testable
No

Department Overview

The Department of Diagnostic Imaging Services is always on the forefront of technology. We offer a wide spectrum of diagnostic and therapeutic services in an efficient, professional and timely manner. Although our true strengths consist of over 300 people who really make the difference. All of our highly qualified professionals share a commitment to provide excellent service, high standards of quality and safe patient care. 

 

The function of the PAS Resource Specialist – Radiology Assistant within Diagnostic Imaging Services is to provide essential customer service support and guidance to Providers, clinics and patients.  The PAS Resource Specialist completes multifaceted, radiology specific, scheduling tasks, with the purpose of assisting, scheduling, and coordinating patient diagnostic imaging appointments in EPIC, Impax and EI.. There is a high demand for multitasking and continuous interaction with technical staff, medical professionals, and patients. There are frequent interruptions that require prompt attention with appropriate action taken. Attention to detail and the ability to multitask are crucial to the successful employee. The employee in this position promotes OHSU’s mission statement by delivering high quality, cost effective, family-oriented service excellence. This position helps to create a collaborative environment by integrating education, research, and clinical leadership. 

Function/Duties of Position

Customer Service - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.

 

Radiologist support/Arranged Care - Assisting in provider communications, looking up studies in a variety of computer systems, assist referring physicians with radiologist coverage, assisting radiologists with outgoing phone calls to referring physicians. Assisting radiologist in getting referring physicians on line to report critical findings, assisting radiologists with getting outside images into EI, filling out CD upload form, tracking image status informing radiologist when in EI.   Answer multi-line telephone, aids with clarifying orders, and notifying clinics of errors. Answering phone calls, looking up studies in a variety of computer systems, assist referring physicians with radiologist coverage.  

 

Scheduling Support for the Breast Center

  • Receives and distributes incoming mail and faxes to appropriate people
  • Routinely addresses physician and technical staff needs for clerical support in a courteous and expeditious manner.
  • Uses Radiology Information System and Hospital EMR (EPIC,) to maintain, enter, and retrieve patient information and medical records for appropriate uses.
  • Facilitates communication between all disciplines including contacting facilities requesting images and reports.
  • Print daily reports and sort for mailing and update Epic as needed
  • Print Daily Recall Letter and verify address. Edit in MRS as needed
  • Print out Short Term Recall Letters and verify address, if orders were placed. If not help contact referring for orders.
  • Outside Comparison Images; Contact facilities document and track encounters.  Once images received in PACs transmit images to Radiologists reading station and add information into MRS.
  • Move between departments as needed for document and image pick up or drop off.

Imaging Scheduling - Schedules multifaceted patient appointments on line, and manually if necessary, in all modalities of Diagnostic Imaging Services. Maintains current information regarding schedules for resources and providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician and clinics all information necessary order information to schedule a scan (including ICD10 codes, diagnosis, equipment needs, etc.). Facilitates care arrangements by scheduling PCU time, preops, PNC clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other imaging related problems.

Required Qualifications

  • One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR
  • One and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.
  • The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
  • Must be able to perform the essential functions of the position with or without accommodation.

Preferred Qualifications

  • Associates degree. 
  • 2+ years in a medical office setting. Experience in a radiology office setting, obtaining Imaging records strongly preferred.  
  • Database skills. EPIC systems. Impax or Radiology specific medical terminology. Breast Imaging Experience Strongly Preferred.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.

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