The Department of Diagnostic Imaging Services is always on the forefront of technology. We offer a wide spectrum of diagnostic and therapeutic services in an efficient, professional and timely manner. Although our true strengths consist of over 300 people who really make the difference. All of our highly qualified professionals share a commitment to provide excellent service, high standards of quality and safe patient care.
The function of the PAS Resource Specialist – Radiology Assistant within Diagnostic Imaging Services is to provide essential customer service support and guidance to Providers, clinics and patients. The PAS Resource Specialist completes multifaceted, radiology specific, scheduling tasks, with the purpose of assisting, scheduling, and coordinating patient diagnostic imaging appointments in EPIC, Impax and EI.. There is a high demand for multitasking and continuous interaction with technical staff, medical professionals, and patients. There are frequent interruptions that require prompt attention with appropriate action taken. Attention to detail and the ability to multitask are crucial to the successful employee. The employee in this position promotes OHSU’s mission statement by delivering high quality, cost effective, family-oriented service excellence. This position helps to create a collaborative environment by integrating education, research, and clinical leadership.
Customer Service - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
Radiologist support/Arranged Care - Assisting in provider communications, looking up studies in a variety of computer systems, assist referring physicians with radiologist coverage, assisting radiologists with outgoing phone calls to referring physicians. Assisting radiologist in getting referring physicians on line to report critical findings, assisting radiologists with getting outside images into EI, filling out CD upload form, tracking image status informing radiologist when in EI. Answer multi-line telephone, aids with clarifying orders, and notifying clinics of errors. Answering phone calls, looking up studies in a variety of computer systems, assist referring physicians with radiologist coverage.
Scheduling Support for the Breast Center
Imaging Scheduling - Schedules multifaceted patient appointments on line, and manually if necessary, in all modalities of Diagnostic Imaging Services. Maintains current information regarding schedules for resources and providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician and clinics all information necessary order information to schedule a scan (including ICD10 codes, diagnosis, equipment needs, etc.). Facilitates care arrangements by scheduling PCU time, preops, PNC clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other imaging related problems.