Oregon Health & Science University

Customer Service Rep (Patient Account Representative 1)

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Patient Business Services
Salary Range
$22.08 - $29.87 per hour
Monday - Friday
8:00am - 4:30pm
HR Mission
Drug Testable

Function/Duties of Position

To bill, process adjustments, collect on accounts, and/or perform customer service duties to ensure that monies due University Hospital are secured and paid in a timely manner and the AR outstanding days of revenue are kept to a minimum. Assignment will be flexible depending on payor mix, patient flow, and workload fluctuations. This level is distinguished from the lower level by a higher level of decision making and analysis, as well as broader scope of responsibility.

Required Qualifications

  • Two years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office; OR
  • Four years of general collection, billing or customer service experience; OR
  • Equivalent combination of education and experience
  • Certified Revenue Cycle Specialist (CRCS) is required within 18 months of hire
  • Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

  • Recent (within one year of date of hire) Microsoft Office Suite experience in Windows environment with skill in document production using WORD, spreadsheet construction in EXCEL
  • Experience in billing Hospital claims or UB-04 claims
  • Knowledge of and experience in interpreting managed care contracts
  • Familiarity with DRG, CPT, HCPC and ICD-10 coding
  • Typing 45 wpm
  • Ability to use multiple system applications
  • Demonstrate ability to communicate effectively verbally or in writing
  • Demonstrate ability to process detail oriented and analytical work
  • Demonstrate ability to prioritize and accomplish multiple tasks in a fast paced environment; consistently adhering to defined due dates

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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