The Benefits Specialist Position is responsible for a variety of benefits-related tasks such as responding to employee inquiries via email and phone and processing benefits changes. Benefits Specialists are expected to assist on complex questions; process changes to employee benefits; take ownership of processes, complete audits, create content for communication, and assist with annual activities, such as Open Enrollment.
- Assign and respond to employee inquiries in the Benefits general email inbox; answer the Benefits general phone line; respond to requests and questions from employees and managers; assist with complex emails and phone calls; present to employees at New Hire Orientation and other sessions; draft letters as requested by employees regarding coverage; own, maintain, and generate content for the Benefits intranet site; conduct mail merges for mass communication; assist with communication campaigns.
- Process benefit corrections and retroactive adjustments; troubleshoot employee issues with vendors; complete urgent adds; process variety of court-ordered insurance items; conduct weekly, bi-weekly and monthly audits.
- Complete process improvement projects that arise; act as subject matter expert for designated pieces of the benefits offering; assist with implementation of new vendors and processes.
- Other Duties As Assigned: projects will be assigned to Benefits Specialists in specific areas to enhance their knowledge of OHSU benefits programs; all Benefits team members conduct some administrative duties including scanning and mail-sorting.