Oregon Health & Science University

PAS Specialist-Frontline Access Team

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Digestive Health Center-Department of Surgery
Salary Range
HR Mission
School of Medicine
Drug Testable

Function/Duties of Position

This PAS Specialist is required  to deliver a high level of customer service to all internal and external customers. Responsibilities include:


  • Answers all calls directed to the Digestive Health Center. Schedules basic patient appointments over the phone. Processes calls in a timely, polite, and professional manner. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
  • Coordinates and schedules patient care appointments and managed care as directed by physician and/or nurse staff. Serves as a liaison and information resource for physicians, and nursing support staff.
  • Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Enters patient information accurately into OHSU databases and/or into the medical record when necessary. Takes payments. 
  • Uploads files and provides various administrative support.

Required Qualifications

  • Six months of work experience in a medical office setting, including high volume direct patient contact; OR one year of work experience in a high volume direct public contact position
  • Basic computer keyboarding skills including typing of 40-50 wpm.
  • Proficient computer skills including word processing.
  • Extremely high level of attention to detail.  
  • Strong customer service orientation with excellent verbal and written communication, listening skills and awareness of self.
  • Demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers

Preferred Qualifications

  • High School Diploma
  • Experience in a medical/or surgical gastroenterology office
  • Experience using EPIC

Additional Details

Apply here online. Please be sure to upload a cover letter and resume.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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