Oregon Health & Science University

Patient Access Services (PAS) Specialist

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Knight Cardiovascular Institute
Salary Range
$20.02 - $25.33 per hour
8:30am - 5pm
HR Mission
School of Medicine
Drug Testable

Function/Duties of Position

We are seeking a Patient Access Service (PAS) Specialist to provide support to the Knight Cardiovascular Institute's (KCVI) PAS Team.


The PAS Specialist is the first point of contact for new patients, a familiar presence for current and new patients and, the appointment coordinator for the cardiology team. 


As part of the cardiology patient intake and scheduling center, this job involves answering and triaging incoming patient calls, assisting patients in an office or clinic setting by providing front desk coverage/reception duties in KCVI’s clinics. Using job aids as guides, the PAS Specialist often directs new patients to one of several sub-specialty clinics within the cardiology department.

This position gathers and records required information about patients; provides specific customer services, which include screening for financial eligibility and confirming health insurance coverage.

Required Qualifications

  • Six months work experience in a medical office setting, including high volume direct patient contact; OR one year of work experience in a high volume direct public contact position
  • Proficiency using Windows, Microsoft Office Suite (Outlook, Word, Excel, etc.), ability to quickly learn and integrate computer practices
  • Excellent customer service orientation, pleasant and professional telephone demeanor
  • Resilience, a positive approach to change, strong ability to multi-task and critical thinking skills
  • Strong organizational skills, ability to prioritize, and problem-solve
  • Demonstrated effectiveness in confrontational customer interactions
  • Demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers

Preferred Qualifications

  • Associate's Degree in Business or Medical Office Administration
  • Previous experience in Cardiology or Specialty medical office setting

Additional Details

Apply here online. Please be sure to upload a cover letter and resume.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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