***This is a 6 month temporary assignment***

This position performs a variety of administrative, clinical support or technical assignments of duties involving many different and unrelated processes, methods and tasks as instructed by clinic leadership. May include direct patient interactions. Works closely with and reports to clinic leadership and provides assistance with clinic and office tasks. Supports the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel.

This position requires someone who can problem solve and stay highly organized. High level written and verbal communication skills and the ability to stay calm under high pressure conditions and timelines.   

Administrative Support

• Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
• Scanning
• Process Inbasket (records requests, labs, imaging, message routing, etc.)
• Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
• Track and stock patient paperwork and brochures
• Process incoming/outgoing mail
• Use of Microsoft Office—Outlook
• General high level clerical and project support
• Document legibly, concisely and accurately
• Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)
• No medication related activities allowed (reconciliation, administration, preparation)
• Support providers during procedures but not able to perform independent clinical functions such as dressing removal/application, suture/staple removal, apply topical medications, etc.
• Technical support (MyChart, Epic, office equipment, etc.)
• Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
• Instrument processing pick up/drop off 
• Check expiration dates for medications/supplies
• Turn over rooms/cleaning/stocking
• Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
• Monitors patient flow, and updates patient on delays
• Provides excellent customer service
• Addresses in-the-moment patient needs as directed
• Maintains clean, safe, and orderly environment 
• Attends education classes appropriate to job development
• Uses consistent, professional communication with team members
• Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
• Successfully completes the required initial training and core competency assessment before or during the trial service period
• Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment

• Two years of general office or secretarial experience; OR
• An Associate’s degree or certificate in office occupations or office technology and one year of general office or secretarial experience; OR
• A Bachelor’s degree and one year of general office or secretarial experience; OR
• An equivalent combination of training and experience.
• BLS certification from the American Heart Association attained by week 6 on the job.
• Extensive computer skills including MS Office and Windows required. 
• Excellent customer service skills, and ability to multi-task in a fast-paced environment required. 
• Strong written and verbal communication and grammer skills.
• Must be detail oriented and have good organizational skills.
• Must have a demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers. 
• Must be able to work both with a team and independently.
• Applicable policies, procedures and agreements related to position, department or OHSU as a whole, including following the code of conduct, and respect in the workplace.
• Must be able to perform the essential functions of the position with or without accommodation.
  

• Experience in a healthcare setting.
• Experience working with an electronic medical record system.