The PAS Specialist plays a vital role as a team member with the Division of Child & Adolescent Psychiatry (CAP). This PAS position will provide clinical support for the front desk, including greeting and checking in patients, scheduling patient appointments, taking copays, confirming demographic and insurance information, and assisting faculty, residents, fellows, and staff with clinic-related issues. The PAS Specialist is also responsible for answering busy clinic phones, communicating patient information appropriately, and communicating and sharing pertinent patient and clinic information with Clinic Manager, Intake Coordinator, and Managed Care Coordinator. This position also provides administrative support to the Medical Director including managing their Outlook calendar, scheduling meetings, scheduling clinic appointments, and other administrative tasks.
Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
Enrollment & Authorization. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
Arranged Care. Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
Point of Service Operations. Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements.
Integrated Care. Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care.
Telecommunications. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
Training and Competency. Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment.
General Admin Support. Provide administrative support to CAP department faculty including Medical Director, with duties and supervision related to copying/scanning, event coordination, ordering supplies, surplus, and ITC. Works in collaboration with Clinic Manager to ensure CAP adheres to state and federal regulatory requirements. Acts as facilities management contact for CAP areas; orders specialty forms and rating scales for testing purposes; organizes/coordinates CAP CME events. All other duties as assigned.