Oregon Health & Science University

PAS Specialist

Job Locations US-OR-Portland
Requisition ID
2022-18957
Position Category
Hospital/Clinic Support
Position Type
Regular Part-Time
Job Type
AFSCME union represented
Department
66002 Child & Adolescent Psychiatry
Salary Range
$21.42 - $29.00 per hour
FTE
0.50
Schedule
Monday-Friday
Hours
8:00 AM - 4:30 PM
HR Mission
School of Medicine
Drug Testable
No

Department Overview

The PAS Specialist plays a vital role as a team member with the Division of Child & Adolescent Psychiatry (CAP). This PAS position will provide clinical support for the front desk, including greeting and checking in patients, scheduling patient appointments, taking copays, confirming demographic and insurance information, and assisting faculty, residents, fellows, and staff with clinic-related issues. The PAS Specialist is also responsible for answering busy clinic phones, communicating patient information appropriately, and communicating and sharing pertinent patient and clinic information with Clinic Manager, Intake Coordinator, and Managed Care Coordinator.  This position also provides administrative support to the Medical Director including managing their Outlook calendar, scheduling meetings, scheduling clinic appointments, and other administrative tasks.

Function/Duties of Position

Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.

 

Enrollment & Authorization. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.

 

Arranged Care. Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.

 

Point of Service Operations. Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements.

 

Integrated Care. Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care.

 

Telecommunications. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.

 

Training and Competency. Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules. Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment.

 

General Admin Support. Provide administrative support to CAP department faculty including Medical Director, with duties and supervision related to copying/scanning, event coordination, ordering supplies, surplus, and ITC. Works in collaboration with Clinic Manager to ensure CAP adheres to state and federal regulatory requirements. Acts as facilities management contact for CAP areas; orders specialty forms and rating scales for testing purposes; organizes/coordinates CAP CME events. All other duties as assigned.

Required Qualifications

  • Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
  • Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
  • Proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).
  • Basic computer keyboarding skills including typing of 30 - 45 wpm.
  • Must have demonstrated excellent customer service skills both on the phone and in person.

Preferred Qualifications

  • Previous experience working in a PAS role or have completed PAS training.
  • Excellent judgment;  ability to fit specific task requests into a broader context and anticipate needs not specifically identified.
  • Ability to prioritize multiple tasks at one time, work under pressure, and meet deadlines.
  • Demonstrable record of reliable attendance, punctuality and proven successful performance at past and present employers.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.

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