Oregon Health & Science University

Supervisor, Food Services

Job Locations US-OR-Portland
Requisition ID
Position Category
Position Type
Regular Full-Time
Job Type
Unclassified Administrative
Food and Nutrition
Salary Range
Commensurate with qualifications, experience and internal equity
Monday - Sunday
5:30am - 10:00pm, variable depending on department needs
HR Mission
Drug Testable

Department Overview

FNS Supervisors are responsible for assessing general patient/customer satisfaction during all meals periods by visiting with patients/ guests, as well as providing knowledge regarding the menu, ingredients to patients/ guests as needed.


FNS Supervisors must be capable, willing, and proficiently perform all job functions for the employees they supervise in their operations including but not limited to; cooking, serving, bussing, barista, cleaning, cashiering, and Room Service Program.

Function/Duties of Position

FNS Supervisors are responsible for 24 hour a day/ 365 days a year oversight of operation assigned.


FNS Supervisors manage operations with aggregate budgetary responsibilities/expenditures of;

  • $1.5 to $3 million in annual revenue or more
  • Supervise staff producing 1000-1200 patients meals per day in a room service model
  • Directly supervise large numbers of employees (typically up to 30 hourly team members)


Responsibilities include (but are not limited to);

  • Direct in unit supervision of operations, Patient and Retail Services, on a continual basis. Assuring the highest standards of customer service, cleanliness, food quality and operatione xcellence
  • Developing schedules and work outlines for hourly staff.  Classifications of staff include:   Cooks, Cashiers, Baristas,  Food Service Workers, RSA, MSA, Call Center Communication Specialists [add as needed]
  • Interviewing and hiring new employees, training, disciplinary action as needed in accodance with institutional standards and collective bargaining agreement, organizing employees and assigning duties
  • Supervising meal periods, monitoring guest service levels.  Supervise all aspects of Patient Room Service Program and Retail locations.
  • Conducting employee evaluations
  • Monitoring Occupational Safety and Health Administration guidelines, ensuring compliance with county and state health department rules and regulations, enforcing and monitoring Hazard Analysis and Critical Control Point food safety and sanitation program
  • Implementing  special projects and supporting planned events
  • Monitoring  departmental costs and taking corrective action when needed.  Developing new  business concepts (includes business planning, design, menu development)




Required Qualifications

  • High school diploma /GED
  • Minimum of 5 years lead or supervisory experience in a restaurant, retail food service operation, or hospital food service
  • Good understanding of budget and forecasting, Cost of Goods sold (COGS), labor cost, hiring, and discipline of employees, customer service, menu development and leadership. Must have the ability to communicate with patients, staff, visitors, and all levels of management
  • Current ServSafe certification or equivalent
  • Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

  • Bachelor’s Degree or Masters
  • Diet Tech or Registered Dietitian 
  • 5-8 years for food service and supervisory experience
  • Previous experience in creating budgets, forecasts, customer service, hiring and discipline of employees as well as prior work with union contracts. Knowledge of therapeutic menus for patients.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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