Oregon Health & Science University

Computer User Support Analyst 3 (CUSA 3)

Job Locations US-OR-Portland
Requisition ID
Position Category
Information Systems
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Information Technology Group (ITG)
Salary Range
$31.22 - $39.95 per hour
HR Mission
Central Services
Drug Testable

Department Overview

The Cybersecurity Operations unit provides for access control and analysis of the OHSU IT Network and applications environments for risks and threats. This unit also ensures that proposed and existing systems and network security architectures are engineered for and aligned with and operated according to OHSU security policies and standards as well as industry best practices, and develops mitigation strategies, techniques and processes for security breaches. 
The Computer User Support Analyst assists Cybersecurity Analysts and Cybersecurity Engineers as appropriate to provide security life cycle support for the information systems infrastructure itself as well as technical, risk and vulnerability analysis and support of OHSU Applications which use this infrastructure.  The security life cycle includes but is not limited to the following elements:  security assessment, risk enumeration, asset sunset/disposal, vulnerability identification and tracking, exception handling and guidance, development of compensating controls and management of security appliances. Security appliance infrastructure includes but is not limited to such systems as Network Access Control (NAC), internet filtering, data loss prevention (DLP), system information and event management (SIEM), and vulnerability scanning. This position will support these functions by providing first-level support, triaging and resolving routine cybersecurity tickets, and performing routine low-risk reviews of applications and systems with input from Cybersecurity Analysts or Cybersecurity Engineers.

Function/Duties of Position

System Security Analysis
  • With assistance from senior team members, performs routine low-risk security analysis of new and existing applications and operating systems; may work with customers and vendors as necessary to help implement and optimize OHSU and ITG security standards into products before they go into production.
  • With guidance from team members, delivers written reports identifying risks, providing recommendations, compensating controls and explaining policy exceptions.
  • With guidance from team members, consults with stakeholders to assess such systems and processes against both OHSU security policy and external compliance requirements.
  • With guidance from team members, documents assessment findings and remediation plans, and present reports to stakeholders.
  • With guidance, performs stakeholder management activities including identifying key stakeholders and scheduling meetings, requesting required information, facilitating calls, identifying and assigning follow up items.
  • Manages follow ups, reminders, and email action items for assigned assessments on a timely basis while communicating status updates with senior team members and appropriate stakeholders.
  • With guidance from team members, provides stakeholder education regarding OHSU policy, compliance requirements and industry best practices.
Systems security maintenance and documentation
  • Edits documents such as Standard Operating Procedures with input from Cybersecurity Analysts or Cybersecurity Engineers.
  • Assists Cybersecurity Analysts and Engineers as appropriate to maintain up-to-date baselines for the secure configuration and operations of all in-place devices, whether they be under direct control (e.g., security tools) or not (e.g., workstations, servers, network devices, etc.). This position will support this function by integrating document updates provided by Cybersecurity Analysts or Cybersecurity Engineers.
This position is currently 100% telework/remote and may include remote work long-term. Candidate must be able to work from home full-time initially.

Required Qualifications

Associate’s degree and four years computer support or IT experience; OR
Bachelor’s degree and two years computer support or IT experience; OR
An equivalent combination of training and/or experience
  • Successful candidates must have a working knowledge in operating system software, relational and/or hierarchical databases, and technical application/systems support.
  • Working knowledge of TCP/IP, and other networking protocols, networking concepts and implementations.
  • Experience with some element of IT hardware, assembling computers from parts, network switches, etc.
  • Proven Help Desk experience and customer relations skills.
Job Related Knowledge, Skills and Abilities (Competencies):
  • Entry to mid-level broad-based “technical generalist” skills
  • Ability to rapidly adjust to changing priorities and make quick and good decisions with limited information
  • Working knowledge of and/or ability to script and/or program solutions for repetitive systems administration tasks.
  • Proven experience with IT technologies, principles, and best practices
  • Ability and willingness to stay current on technologies and trends relating to OHSU field technologies
  • Expertise with Microsoft Office Suite
  • Proven ability to multitask
  • Superior verbal and written communication skills
  • Ability to build relationships, respect and trust with customers and co-workers

Preferred Qualifications

Registrations, Certifications and/or Licenses:
At least one entry-level cybersecurity certification. Examples include but are not limited to:
  • (ISC)² - Certified in Cybersecurity; OR
  • CompTia Security +

Additional Details

Please note: Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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