Oregon Health & Science University

PAS Resource Specialist

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Spine Center
Salary Range
$23.44 - $31.69 per hour
Monday - Friday
8:30AM - 5:00PM
HR Mission
School of Medicine
Drug Testable

Department Overview

The PAS Resource Specialist for the Spine Center supports a range of administrative and clinical support functions for the Center. The PAS Resource Specialist is responsible for providing leadership and guidance for PAS Specialists in the areas of financial screening, patient eligibility for services, managed care and other health care contract terms, billing and coding, and complex patient referrals. The PAS Resource Specialist will provide assistance in the use of the PAS network software.


The PAS Resource Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, coordinating medical, surgical, and diagnostic test appointments, and assisting patients in an office and clinic setting. Duties include processing pre-authorization requirements with outside entities, handling incoming calls, processing new patient referrals, return visit requests, provider inquiries, as well as reviewing outpatient instructions with the patient and triaging phone calls related to patient care.

This position may also provide instruction to PAS-S personnel on processes and procedures and will provide cross-coverage and fill-in coverage as needed for department PAS-S and PAS-R roles, as directed by the supervisory team.

Function/Duties of Position

The PAS Resource Specialist for the Spine Center supports a range of administrative and clinical support functions for the Department. Responsibilities include:

  • Appointment scheduling
  • Managed Care Coordination 
  • Surgery Scheduling Coordination
  • Referral Coordination 
  • Call processing
  • Integrated care
  • Other duties as assigned 

Required Qualifications


  • One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations. OR 
  • One and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting. 
  • The candidate must have a thorough knowledge of PAS policies and procedures. 
  • Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU. 

Job Related Knowledge Skills and Abilities

  • Basic computer skills, including word processing. Windows applications, on-line scheduling, and a preference for database skills.
  • Excellent verbal and written communications skills.
  • Strong customer service orientation.
  • Demonstrated effectiveness in confrontational customer interactions.
  • Excellent proficiency in computer programs including MS Office (Excel, Word, Powerpoint, etc) and medical based computer programs. Typing skills of at least 45 words per minute. 
  • Thorough knowledge and experience with multi-line phones. 
  • Proven excellent work attendance record. 
  • Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications


  • High School diploma or equivalent 


  • Medical office experience and working with patients with spine conditions. 

Job Related Knowledge, Skills and Abilities

  • Formal customer service training
  • Surgery scheduling experience
  • Epic scheduling experience

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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