The Care Coordinator represents and supports the Department of Pediatrics, Doernbecher Children’s Hospital (DCH), Ambulatory Care Services, and Oregon Health & Science University (OHSU) and it’s faculty and staff by providing excellent customer service and problem-solving skills. The role of the Care Coordinator is to provide support to the Adolescent Health Team (providers, residents, social workers, nurses, medical assistants, and schedulers) through the coordination of health maintenance care for our various patients including panel patients and those with complex and chronic health care needs and psychosocial issues. The Care Coordinator will coordinate care and ensure compliance with appointments through regular patient outreach via phone and will assist with panel management, data collection and will work with providers to ensure proper reporting and analysis. The Care Coordinator will also provide a full range of Medical Assistant duties and support as part of the medical care team as needed due to clinic demand. The Care Coordinator is a true team player who is flexible and helps when and where he/she is needed. This position functions within the Medical Assistant scope of boundaries as defined by OHSU. The Care Coordinator must demonstrate strong written and verbal communication with efficiency and diplomacy. Service excellence, kindness, and compassion to all customers, including patients and other OHSU team members is an absolute requirement. Participates in ongoing professional development and competency assessment and participates in ongoing quality assurance and quality improvement initiatives. Performs requirements for staff members as outlined in OHSU Core Competencies, policies and procedures.
KEY RESPONSIBILITIES: Essential functions indicate those key responsibilities that meet one or more of the following descriptors: (1) the position exists to perform the function, (2) the number of employees available to perform the function is limited, (3) the function is so highly specialized that the person is hired for his/her expertise or ability to perform the function. The percentage of duties must equal 100%.
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