Responsible for all processes in Centralized Check-In involving signing in, checking in, and/or admitting of patients prior to being seen by a provider or health care worker of OHSU. This includes, but is not limited to, greeting patients upon arrival in the sign-in area, careful review of insurance and demographic information with each patient and recording changes in the online systems, verifies account status, authorization information and copay/prepay information with patient against online systems, collects co-pays, contacts appropriate department staff when abnormalities arise, notifies clinical staff when patients arrive, prepare and distribute patient paperwork upon patient sign-in/check-in/admission, monitors how long patients are kept in waiting room and intervenes as necessary, as well as other responsibilities associated with efficient and effective signing in, checking in, and/or admitting of patients. Additional duties include answering incoming calls to the front desk phone lines, opening and closing procedures, updating the event tracker per job aid protocols, and following other various job aids and work flows. This position is a key element in providing high level customer service to the multi-disciplinary clinical buildings’ patient population.
Enrollment & Authorization:
Training, Competency, and Operations:
Practice Support Resource:
Centralize Check-In Operations:
Other Duties as Assigned - Including but not Limited to:
Locations are variable: Beaverton Clinics, Center for Health and Healing 1, Center for Health and Healing 2, and any other buildings that have Centralized Check-In.
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