Oregon Health & Science University

EpicCare Trainer (Trainer)

Job Locations US-OR-Portland
Requisition ID
Position Category
Information Systems
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Information Technology Group (ITG)
Salary Range
$30.96 - $39.61 per hour
HR Mission
Central Services
Drug Testable

Department Overview

This position is part of the Healthcare Epic Applications Training Team, which is dedicated to supporting new employee orientation, education, training, staff development, leadership development, competency assessments and employee engagement across the OHSU health system. 

The Trainer position supports the educational and staff development needs of OHSU Healthcare by providing training and support on the use of our Integrated Health Record, Epic. This requires a coordinated and collaborative approach with multiple departments, including our Information Technology Group (ITG), Clinical Informatics Department (CID), Patient Care Services Division (PCSD), Professional Services, Pharmacy and Laboratory, among others. In particular, the person in this position works closely with the Medical Directors, Nursing Informatics, Professional Practice Leaders, other Epic Trainers and OHSU partners/ affiliates to ensure that staff use EpicCare to maximize the delivery of quality patient care.

Function/Duties of Position

Training Delivery

  • Demonstrates the ability to learn and become proficient in EpicCare Clinical applications trained by Clinical Education Services.

  • Demonstrates high level classroom management skills and the ability to follow a lesson plan as written.

  • Completes credentialing process for training OHSU EpicCare courses

  • Develops and maintains knowledge regarding EpicCare end-user functionality and workflows.

  • Collaborates with other members of the HEAT Epic training team to ensure the overall consistency and effectiveness of training.

  • May contribute to the design of training materials, handouts, lesson plans, on-line modules and presentation materials.

  • Teach HEAT classes in formal instructor-led training sessions for new and experienced learners.

  • Provides site-support during implementation of new programs.

  • Documents training completion in the learning management system to facilitate user access to EpicCare.

  • Demonstrates customer service excellence in accordance with OHSU policies and procedures

Required Qualifications


Bachelor’s degree in related field or equivalent experience; AND

1 year experience providing training, course design and web development including online courses, instructional design, technical writing, and understanding of theories, tools and methods of adult learning; OR

An equivalent combination of education and experience; AND

Strong presentation skills or public speaking experience.

Job Related Knowledge, Skills and Abilities (Competencies):

  • Demonstrated ability as a skilled adult educator/trainer. OR

  • Demonstrated ability as a skilled teacher AND

  • Demonstrates effective time management skills.

  • Ability to be self-motivated while still working effectively as part of a collaborative team.

  • Ability to proactively pursue problem resolution to satisfy customer needs.

  • Extensive analytical skills and the ability to clearly communicate decisions, procedures, processes, and technical information.

  • Exceptional interpersonal, customer relations and communication skills.

Additional Details

Please note: Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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