Oregon Health & Science University

Epic Senior Trainer (Senior Trainer)

Job Locations US-OR-Portland
Requisition ID
Position Category
Information Systems
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Information Technology Group (ITG)
Salary Range
$38.07 - $48.71
HR Mission
Central Services
Drug Testable

Department Overview

The Senior Trainer position supports the educational and staff development needs of OHSU Healthcare by providing training and support on the use of our Integrated Health Record, Epic. This requires a coordinated and collaborative approach with multiple departments, including our Information Technology Group (ITG), Clinical Education Services (CRS), Clinical Informatics Department (CID), Patient Care Services Division (PCSD), Professional Services, Pharmacy and Laboratory, among others. In particular, the person in this position works closely with the Medical Directors, Nursing Informatics, Professional Practice Leaders, other Epic Trainers and OHSU partners/ affiliates to ensure that staff use EpicCare to maximize the delivery of quality patient care.

Function/Duties of Position

Training Development and Delivery

  • Maintains specialized knowledge regarding EpicCare end-user functionality and workflows.

  • Designs curriculum, lesson plans, presentation materials, on-line modules and handouts.

  • Incorporates knowledge of Adult Learning Theory into curriculum design.

  • Ensures that training materials meet instructional objectives and quality standards.

  • Collaborates with other team members to ensure the build of functionality and sample patients in the Training environment.

  • Plans scheduling, timing and frequency of classes in collaboration with Director of Organizational Effectiveness, Clinical Informatics, Department Directors, Managers and Professional Practice Leaders.

  • Facilitates class registrations and arranges classroom space in collaboration with the Organizational Effectiveness Administrative Assistant.

  • Conducts “train-the-trainer” sessions to ensure consistency across instructor-led classes.

  • Develops and administers end-user assessments, and analyzes the results to continually improve training.

  • Documents training completion in Compass to facilitate user access to EpicCare.

  • Contributes relevant EpicCare education and training materials to the Epic @OHSU web site.

  • Training lead for Epic projects as assigned

Customer Service

  • Responds to end-user inquiries, generated by Epic Support Desk referrals or by direct customer contact. Communicates resolution in approved database.

  • Provides individualized support to users upon request.

  • Provides site-support during implementation as needed.


  • Assists in testing the EpicCare training environment build and configuration when new functionality is added or the system is upgraded.

  • Assists in testing new workflows that result from the addition of new functionality or unit/department optimization.

Required Qualifications


Bachelor’s degree in related field or equivalent experience; AND

3 years experience providing training, course design and web development including online courses, instructional design, technical writing, and understanding of theories, tools and methods of adult learning; OR

An equivalent combination of education and experience; AND

Possesses strong presentation skills or public speaking experience to communicate information and ideas clearly verbally and in writing based on the needs of the audience.

Job Related Knowledge, Skills and Abilities (Competencies):

  • Demonstrated ability as an adult educator/trainer;

  • Ability to be self-motivated while still working effectively as part of a collaborative team;

  • Ability to proactively pursue problem resolution to satisfy customer needs;

  • Knowledge of development and delivery of adult educational programs;

  • Demonstrated ability to apply basic project management skills;

  • Extensive analytical skills and the ability to clearly communicate decisions, procedures, processes, and technical information;

  • Knowledge of healthcare applications.

  • Exceptional interpersonal, customer relations, and communication skills.

Additional Details

Please note: Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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