The Department of Diagnostic Imaging Services is committed to providing patients with the highest quality in patient care. We offer a wide spectrum of diagnostic and therapeutic services in an efficient, professional, and timely manner. 

 

The purpose of this position within the Department of Diagnostic Imaging Services is to provide advanced user and system support. The Computer User Support Analyst 3 performs analysis, troubleshooting, and formal user training to educate and resolve software and network problems.

• End User Support of departmental applications and systems:
  Offers front line assistance for a wide variety of systems including PACS, voice recognition and EMR systems.  Responds to requests from multiple sources, including phone, pager and email.  Helps to monitor and process User Access requests.
• Daily system maintenance:
  Monitors and reviews data integrity across multiple systems.  Reconciles this information, including corrections in PACS, EMR, voice recognition and imaging modalities.  Helps manage and reconcile imaging studies received from outside institutions.  Escalates issues to team members for support as required.System Support and Maintenance:
• Provides technical support for imaging systems, workstations and imaging modalities.  Troubleshoots and gathers information for both critical and ongoing system support.  Partners with and coordinates ITG and CTS technical services as appropriate.  Works with vendors to ensure performance and stability and updates of clinical systems.
• Project Support and Management:
  Contribute technical and workflow expertise on a wide variety of projects for both the department and system.  Expected to lead and manage projects of small to medium size.  Works with multiple parties to coordinate project requirements, develop timelines, system builds and go live delivery for these projects.  Will be expected to coordinate efforts with vendors and OHSU resources.
• Applications Training:
  Provides training for PACS, reporting systems and post processing systems to a wide range of end users both within and outside the department.  Helps engage in outreach to improve acceptance and usage of PACS and other applications outside of the department.  Develops and maintains documentation and training material as systems are introduced and upgraded.
• Specialty Projects:
  Works on other departmental initiatives as assigned to help support departmental goals and initiatives.

• Associate’s Degree in Computer Science and four years Computer Science experience; OR
• Bachelor’s Degree and two years Computer Science experience; Or
• An equivalent combination of training and experience.
• 2+ Years Previous experience supporting healthcare applications including PACS, imaging modalities, speech recognition and reporting systems, and EHR systems. 
• Manual dexterity, electrical and mechanical skills necessary.
•  Strong organizational skills, project management skills, written and verbal communication, ability to problem-solve, apply judgement, work in a team environment, and taking initiative required.
• Code of conduct, Respect in the workplace, Applicable policies, procedures and agreements related to position, department or OHSU as a whole.

• Experience developing and working with DICOM, HL7, SQL and other server technologies.
• CIIP, PARCA or other PACS certification.

 

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.