Oregon Health & Science University

Research Information Systems Analyst (System Application Analyst, Sr)

Job Locations US-OR-Portland
Requisition ID
2022-20664
Position Category
Information Systems
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Department
Information Technology Group (ITG)
Salary Range
$90,685 - $125,663 Annually
FTE
1.00
Schedule
Monday-Friday
Hours
8am-5pm
HR Mission
Central Services
Drug Testable
No

Department Overview

This position is responsible for providing excellent customer service in achieving the following objectives:



  • Understand OHSU’s Research Information System business needs/dependencies and translate those needs into system requirements.

  • Work with system developers to organize development cycles including fixes and enhancements using project management processes; produce project status documentation and metrics; provide regular communication ensuring system solutions meet stakeholder needs.

  • Produce technical documentation and diagrams, such as requirements logs, process and data flow diagrams.

  • Formulate test strategy, develop and review test plans, execute tests and facilitate defect resolution.

Function/Duties of Position

System Analysis, Design, and Project Management: 



  • Lead small to large projects including resources, vendors, schedule, scope, and quality of deliverables.

  • Work with development resources to prioritize, plan and execute user priority fixes within the system.

  • Oversee the development cycle and ensure planned activities are executed in accordance to the business needs. This includes tracking each development cycle and the status of issues added.

  • Troubleshoot production issues and provide user support.

  • Analyze requirements and design solutions to meet customer needs for enhancements and fixes to systems, applications, reports and interfaces. Provide level of effort estimates to support resource planning.

  • Document specifications and develop plans to correct problems that may include modifications to user procedures, user data entry instructions, user training, and/or system correction proposals.

  • Analyze applications and systems to identify opportunities for simplification and enhancement.

  • Analyze present and future system needs of customers and make recommendations on options and alternatives for implementing applications and systems.

  • Document future requests and keep them organized and staged for future build cycles.

  • Familiarize and educate staff on process and policy changes.



Quality Assurance and Communication Process:



  • Ensure that proper quality assurance standards are applied throughout the software development lifecycle. Manage work requests from initiation through close.

  • Help to ensure data integrity and validity of applications and reports.

  • Assist and/or develop test cases and scripts and thoroughly test fixes and enhancements prior to release into user testing.

  • Work with vendor technical support to facilitate the application of patches and the timely resolution of Service Requests.

  • Maintain a problem/issues log and communicate problem status to customers.

  • Communicate build cycle status based on prioritization regularly to key stakeholders and end-users.

Required Qualifications

Education/Experience:


Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR


Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.


Job Related Knowledge, Skills and Abilities (Competencies):



  • Must have expert knowledge of and demonstrated success in system analysis concepts and tools.

  • Ability to develop detailed user requirements / specifications documentation supporting large, complex system enhancements.

  • Must have a thorough knowledge of data models and database design concepts.

  • Knowledge of development life-cycle, testing and production environment procedures.

  • Knowledge of quality assurance processes in a software development environment

  • Ability to develop and execute test scenarios, test cases, and test scripts for software fixes, patches, and enhancements

  • Must have excellent communication, analytical, and organizational skills: both written and verbal.

  • Ability to use tact and diplomacy to maintain effective working relationships.

  • Ability to work both independently as part of a team, while being collaborative in resolving problems.

  • Must have demonstrated excellent customer service skills both on the phone and in person.

  • Must possess energy and drive to coordinate multiple projects simultaneously.

  • Must be proficient with microcomputers running Windows applications (e.g. MS Excel, Access, Project, and Word)

  • Must have thorough knowledge compiling flowcharts and using flowcharting software (e.g. Visio)

Preferred Qualifications

Experience:



  • 5+ years of system analyst experience.

  • 2+ years of quality analyst experience.

  • Experience in Oracle, .NET, and SQL environments

Additional Details

Please note: Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.

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