Oregon Health & Science University

Record Quality Coordinator - Organ Procurement Organization (Program Technician 1)

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
HC.Cascade Life Alliance
Salary Range
$28.82 - $38.97 per hour
Monday - Friday
HR Mission
Drug Testable

Department Overview

Come work at Oregon's #1 ranked hospital!

OHSU is more than Oregon's only comprehensive academic health center. It’s an entire community of people dedicated to a single cause. Each of us are here to improve the health and well-being of people in Oregon, and beyond. Our core values of quality, service, transparency and diversity are essential in what we do, but ultimately important because of why we are here. We are here to serve. We are here to innovate. We are here to lead. We are looking forward to the dynamic impact you will make by joining OHSU.


This regulatory compliance position is part of Cascade Life Alliance, the region's Organ Procurement Organization.

Our mission is to save, enhance, and heal lives through organ donation and transplantation.


This position reports to the Director of Quality & Regulatory Affairs. The purpose of the position is to support optimal organization performance through identification of improvement opportunities and collaboration with other departments within the organization.


The employee executes processes used to identify regulatory improvement opportunities, and coordinates with other departments to accomplish the responsibilities relating to Cascade Life Alliance regulatory compliance and risk management processes. They also communicate their findings to inform and participate in the ongoing evaluation of organizational quality assurance and quality improvement programs. 


The employee actively fosters an organizational quality culture based on collaboration, support, and constructive feedback.  They will also provide input into policy development and the Cascade Life Alliance Quality Assurance and Performance Improvement program. 

Function/Duties of Position


Maintains current knowledge of AOPO, UNOS, and CMS regulations as pertain to Organ Procurement Organizations
Conducts routine quality assurance activities, as follows:
•    Performs reviews of organ donor case documentation for regulatory compliance
•    Maintains access to electronic medical records with local donor hospitals
•    Completes organ donor case documentation responsibilities for results received following organ recovery
•    Executes reports identifying potential late or missed organ donor referrals and communicates findings to Hospital Development for follow-up
•    Identifies, logs, tracks, and performs root cause analysis on internal process errors and assists with development of preventive action plans.
•    Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive team environment


•    Assists manager in development or revisions of quality plan
•    Works with staff member from all departments to identify areas where services might be improved
•    Uses Quality Improvement techniques (e.g. PDSA, lean, 6-sigma, root cause analysis) to contribute to development of performance improvement projects as assigned by manager


•    Assists in maintaining and revising the compliance policies and practices for Cascade Life Alliance.
•    May perform as a liaison with other organ procurement organizations to collaborate in activities relating to quality assurance/risk management issues.
•    May report and perform mitigating actions in response to adverse events.


•    Assists with development and implementation of new protocols and policies as assigned by manager
•    May review staff training to ensure compliance with policies and staff development
•    May assist in preparation of educational materials for software and regulatory updates
•    Projects or other duties as assigned by manager

Required Qualifications

  • Three years of experience administering or coordinating parts or subsets of a project or program.


  • A bachelor’s degree in Business Administration, Management, Public Administration, or a field directly related to the position will substitute for two years of the three yers of required experience.


  • Strong written and verbal communication skills.
  • Strong organizational, problem analysis, and decision-making skills.
  • Familiarity with medical terminology
  • Demonstrated ability to motivate peers and achieve cooperation.
  • A proactive team player who demonstrates personal accountability, initiative, team work, and excellence.
  • Ability to perform the essential duties of the position, with or without accommodation


Preferred Qualifications

•    Bachelor’s degree in Health Sciences, Quality, or Public Policy
•    Regulatory Compliance experience including, but not limited to, CMS, AOPO, and UNOS
•    Organ Procurement Organization experience
•    Blood or tissue banking experience

•    Policy development experience
•    Data analysis experience

Additional Details

  • Must be able to work 40 hours per week.
  • There is potential to come into contact with human organs/tissue/blood.
  • Requires extended periods of time doing office-type work such as working with computer, keyboard, phone, and paper documentation.  
  • Requires the ability to periodically lift and carry up to 40 pounds.
Generous Benefits Package Including:
• Comprehensive medical, dental & vision care plans - Covered 100% for full-time employees and 88% for dependents
• $25K of term life insurance provided at no cost to the employee
• Retirement: Choose between pension plan or employee matching voluntary savings plan
• Vacation - Up to 200 hours per year depending on length of service
• Sick Leave - Up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Tuition Reimbursement 
• Innovative Employee Assistance Program (EAP)
• Cutting Edge Wellness Platform 
• Health Care and Dependent Care Flexible Spending Accounts
• Employee Discounts
• …and much more!

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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