The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high quality care and community programs. We strive to foster an environment of mutual respect where the free exchange of ideas can flourish. The dental school prepares graduates in general dentistry and the dental specialties to deliver compassionate and ethical oro-facial health care.

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• Customer Service: The Hospital Dental Services (HDS) Patient Access Service (PAS) Specialist Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry at the Hatfield clinic as part of the Hospital Dental Services. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
• Enrollment & Authorization: Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Educates patients of pre-pay amounts, monitors provider’s schedules and other managed care duties as assigned. Fills out patient financial responsibility forms when necessary. Enters all information accurately into OHSU databases or into the medical record when necessary. 
• Arranged Care: Schedules New and return patient appointments and coordinates any ancillary appointments. Cross-coverage of other GS Scheduler positions that would require facilitating medical review and scheduling new patients for other GS specialties. Obtains prior medical records and studies when appropriate. Creates a medical record if needed. Monitors provider’s schedulers to fill cancellations, no-shows and records needed for each provider. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets to patients.
• File Uploading and Document Scanning: Use Media Manager software in Epic to upload documents into patient’s charts for current medical care or referral purposes. Document Scanning via Point of Care.  Requires an extremely high level of attention to detail ensuring the correct records go into the patient’s chart.
• Telecommunications and Administrative Duties: The HDS PAS Specialist works in a high public contact area Triaging and documenting accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Other administrative duties as assigned.
• Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information. The HDS PAS Specialist must be flexible and be able to complete work with considerable independence on a daily basis.

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position
• Must be able to use appropriate judgment regarding patient interaction and infection control
• Must be able to perform the essential functions of the position with or without accommodation
• Must be able to read and write the English language, understand written and oral instructions, and have numerical comprehension skills
• Computer proficiency, including the use of Microsoft Outlook, Word, and Excel

• Experience working in a dental practice

• Experience with electronic medical records

• This position involves direct contact with patients, so there is a chance of exposure to human tissues/fluids as within any healthcare setting.
• Dental radiographs are taken in the area but employees are not exposed to radiation.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.