Oregon Health & Science University

Intake Specialist (Hybrid)

Job Locations US-OR-Portland
Requisition ID
Position Category
Administrative/Office Support
Position Type
Regular Full-Time
Job Type
Unclassified Administrative
Office of Civil Rights Investigations and Compliance (OCIC) (formerly AAEO)
Salary Range
$70,096.00 - $105,264.12 annually, Commensurate with experience, qualifications and internal equity.
HR Mission
Central Services
Drug Testable

Department Overview

This position will serve an important role in the Office of Civil Rights Investigations and Compliance (OCIC) as it supports the mission, goals and objectives of Oregon Health & Science University. OCIC serves a critical role in support of OHSU’s efforts to foster a safe, diverse, equitable, and inclusive learning environment and workplace culture.


The position has the primary responsibility for conducting outreach, intake interviews and referrals in response to civil rights and Title IX complaints lodged by employees, students, patients, volunteers and others affiliated with the University. These responsibilities include conducting thoughtful outreach to reporting parties, facilitating contact with supportive resources, conducting neutral assessments of incoming reports; conducting and documenting trauma informed intake interviews, providing case management services as well as investigative support, when appropriate.


This position will assist in partnership building, facilitating referrals to partners throughout the University, and will support communication with all levels of management and university and academic leadership in the areas of civil rights and Title IX.

Function/Duties of Position

Administer the Office of Civil Rights Investigation and Compliance (OCIC) case intake process, including Title IX, independently and in accordance with federal, state, and local laws and the University’s policies.  Provide an independent assessment of institutional processes (HR, Legal, Academic, and others) in real-time to identify the need for independent review or other ad hoc processes to address potential bias within accepted policies and practices. This includes independently conducting outreach, recommending appropriate support and resources, conducting neutral trauma-informed intake interviews, documenting intake interviews, supporting OCIC investigations and/or providing case management support, when appropriate, and making referrals to appropriate University offices and departments, as well as assessing and participating in informal resolution processes.  


Administering the intake process may frequently require analyzing and managing complex situations and advising members of the OHSU community by recommending plans of action and strategies for resolving conflict. This includes working effectively with emotionally distressed and/or uncooperative individuals in a compassionate, professional, and courteous manner to defuse and manage situations involving intense conflict.  Display skill in working as part of a team, collaborating with colleagues to establish and maintain cooperative working relationships with diverse individuals at all levels.


Provide investigative support and assistance, and case management, including but not limited to, drafting interview summaries, making documents and other evidentiary requests, and reviewing notices of allegations and other documents, throughout an investigative process. 


Coordinate training in the areas of prohibited discrimination such as race, gender, sexual orientation, disability, age, religion, harassment, retaliation, and accommodation requests under the guidance of the Director and the Investigators. 


Independently, advise and collaborate with directors, managers, Human Resources, and all other customers on civil rights compliance and appropriate corrective action. 


Provide administrative support as necessary. 


Continuing education and other duties as assigned, including education on best practices for investigations and changes to state and federal laws governing investigations and accommodations.

Required Qualifications

  • Bachelor’s Degree
  • One year of investigative experience involving civil rights complaints


  • Demonstrated knowledge of federal, state and local civil rights laws and Title IX regulations.
  • Demonstrated knowledge of equal opportunity and affirmative action laws, regulations and processes.
  • Demonstrated knowledge and skill to conduct, plan, organize and lead collaborative case intake and other investigative procedures.
  • Excellent oral and written communication skills, including the ability to effectively speak and write in a clear and concise manner.
  • Excellent interpersonal skills, including listening abilities coupled with the skill to analyze complex issues and present clear and logical recommendations.
  • Ability and skills to analyze and interpret problems while developing strategies for conflict resolution.
  • Ability to maintain confidentiality and professional relationships with customers and co-workers in dealing with sensitive, complex civil rights, legal and human resource issues and situations involving employees, students and patients.
  • Ability to consistently demonstrate good judgment and consistently demonstrate fairness, ethics, integrity, and accountability.

Preferred Qualifications

  • Juris Doctor (JD), Master’s Degree in higher education law or related field; Multicultural training and experience; or Alternative Dispute Resolution training and experience. 
  • Experience working directly with individuals who have experienced sexual violence, sexual harassment, or other forms of discrimination and harassment. 
  • Experience working with a unionized workforce and students.
  • Training in federal, and state civil rights; Title IX training, and investigative training. 
  • Experience using trauma-informed interviewing or other experience with trauma-informed care techniques.

Additional Details

Environment, Physical Demands and Equipment Usage

  • Employee may handle approximately 2-15 intakes per week and process approximately 200-250 complaints and potential complaints per year. 
  • Travel to and participate and attend community outreach events and training.
  • Frequent sitting, typing, and using telephone and computer equipment throughout the day.
  • Lifting up to 3 lbs and occaasionally lifting up to 20 lbs.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


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