Oregon Health & Science University Section of Addiction Medicine, Harm Reduction and Bridges to Care (HRBR) Clinic is devoted to providing substance use disorder (SUD) care to patients through virtual/direct patient care, education, and advocacy. HRBR is a well-established clinical practice that provides temporary support for patients and connects them to long term substance use disorder care.

 

The role of the HRBR Practice Manager is to support overall HRBR operations, including: maintenance of existing programs, strategic planning, and providing oversight practice to meet organizational needs and priorities. This position partners with administrative and medical leadership to oversee the development, implementation, and management of substance use disorder treatment for patients seeking care via the clinic. This position is responsible for resource planning and operational management of the current HRBR clinic as well as any expansion of program that may occur in the future. It requires directing a multidisciplinary team in collaboration with clinical and administrative leaders in hospital departments such as medicine, social work, nursing, and with community partners including peer agencies.

 

The successful candidate must have demonstrated the ability to work with a team of health care providers and collaborate to achieve goals.  Our practice also includes innovative models for delivering care to people with substance use disorders, integrating addictions care into general medical settings, and improving care systems overall. Best-qualified candidates for this role will be dedicated to working collaboratively to define and create a culture of diversity, inclusion, and support for all members of the team.

Operations Management

• Consistently demonstrates accountability and responsibility for the day-to-day operations of the OHSU HRBR Clinic.
• Develops business and clinical flows that facilitate patient satisfaction and maximize efficiency.
• Keeps current on all clinical and business systems and ensures that staff is current as well.
  • Works closely with staff, providers and other leaders to maintain and improve quality of clinical operations to ensure high quality of care and maximize cost effectiveness.
• Oversees the provider schedules; collaborates with Medical Director to ensure provider coverage across all sites at all times.
• Responsible for keeping all providers and staff and associated Practice Leaders in all sites apprised of program performance. 
• Ensure workflow is in concert with system developments.
• Develops intra-departmental policies, procedures and guidelines that align with the OHSU Policies and goal.
• Participates in Service Line, Operations meetings, Division, Organizational, and Community meetings when requested.
• Keeps informed of all licensure, regulatory and safety requirements. Ensures department and staff compliance with CMS regulations,
  HIPAA, OSHA, CLIA, OHSU, the Nurse Practice Act compliance, DNV and other regulations.
• Utilizes data to forecast capacity & demand as well as problem solves with data teams to ensure accurate data is used for decision making.
• Demonstrates collaborative problem-solving skills and conflict resolution. Provides daily “rounding/huddle” and will be accessible, available, and responsive to staff, providers and patients.
• Builds collaborative network and partnerships with
  ancillary departments and other departments across OHSU as well as partnerships within the local community.
• Possesses the ability to act as back-up for clinically robust practice.
• Understands the procedure for medical emergencies, code 99 and other emergency/disaster situations.  

Staff Management/Human Resources/Education/Training

 

HRBR includes an interprofessional clinical team of physicians, Advanced Practice Providers, Care Transitions Coordinators and peers with lived experience in recovery, and a non-clinical staff that includes Patient Access Specialist.

• Facilitates recruitment, interviewing, hiring, and orientation of new employees. Evaluates clinical staff supporting outpatient clinical operations. Composes and revises job descriptions as needed.
• Addresses and coordinates staff training needs; supervisors to develop standards and ensure basic competencies for all staff. Supports supervisors in identifying potential problem areas, developing a system for objectively monitoring performance, and creatively seeking solutions to foster quality improvement.
• Provides leadership, education, guidance, and   professional development to direct reports and supports supervisors to provide to their direct reports.
• Continuously optimizes staff roles and responsibilities to meet performance goals.

• Responsible for grow conversations.  Provides guidance and performance feedback regularly.  Proactively follows-up on future plans for action.
• Revises, supports, and evaluates staff roles, taking into consideration skills, scope of practice, patient and practice needs, and core competencies.  
• Makes onboarding, coaching and disciplinary decisions (per union contract, and OHSU standards).
• Supports supervisors in establishing work schedules and monitoring work performance, staffing assignments, vacation and leave approvals, as well as time and attendance system. Ensures that schedules and assignments are made and adjusted based on sick calls, special patient needs, special assignments and training.
• Supervises workloads, and monitors employee productivity.
  Reviews, monitors and submits timely overtime reports.
• Ensures staff compliance with clinical competency, licensure, and scope of practice. Cultivates staff development by utilizing internal and external resources.
• Ensures that staff attends mandatory competency and training sessions.
• Maintains current knowledge of all labor contracts as required. Collaborates with Labor Relations and HR in resolving staff issues and interpreting the contracts.
• Manages budgets and cost control clinical services and grant-funded initiatives.
• Collaborates with the Department’s Administrative Director for Finance on key financial aspects of the practices such as forecasting revenue and budgeting expenses.
• Partners with payers (e.g. CCOs) to support case-rates and other revenue streams.
• Optimizes revenue through close coordination with the Professional Billing Office on billing and collection for services.

 

Financial Management

• Works with Director of Operations/finance and Medical Director to manage budget.
• Collaborates with leadership on key financial aspects of the practices such as forecasting revenue and budgeting expenses.
• Works with leadership to ensure support of case-rates and other revenue streams.
• Optimizes revenue through close coordination with the Professional Billing Office on billing and collection for services.

Research/Philanthropy/Grant Support

• Manages the implementation, evaluation, reporting, and finances for any state, federal, and private grants.
• Partners with grant managers to support pre-and post-award research administration.
• Monitors grant opportunities and manage submission of grant applications.

Coordinate & Support Interprofessional Educational Activities

• Provides administrative oversight to addiction medicine fellows, residents, and students rotating on HRBR and in collaboration with operational lead on IMPACT
• Supports efforts to balance clinical and educational missions and priorities

• Bachelor’s in related field plus 2 year’s supervisory experience in a healthcare or clinical setting, or equivalent education and experience
• Excellent interpersonal, written and verbal communication skills, including the ability to speak effectively in large groups.
• Ability to engage and communicate with diverse stakeholders.
• Proven leadership abilities including the capability to disseminate directives for execution by an operational team.
• Must be analytical and organized; able to prioritize and handle multiple tasks and undertake assignments with initiative in an environment of competing priorities.
• Exceptional computer skills (including word processing, database, electronic mail, internet, presentations, and spreadsheets) required.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and in teams to meet short-term and long-term deadlines.
• Creative problem solver, innovative thinker and capable of independent action and decision making, with ability to know when to escalate key issues.
• Ability to promote values of diversity, equity, inclusion, and foster a culture, where all team members can operate at the top of their potential.
• Able to perform essential functions of the job with or without accommodation.

• Master’s Degree in related field
• Project management experience in healthcare or higher education setting
• Experience in healthcare operations or management
• Experience working with grants

• The work occurs primarily in a virtual environment with some work in a typical office environment within a hospital setting.
• Work hours are as required to complete assignment.
• Core hours are 9:00 – 7:00 Monday through Friday. 
  • There will occasionally a need to participate in events which may occur outside core hours.  

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.