• Leads change management efforts (currently defined as work less than 100 hours of effort) for department level initiatives, new department work, new departmental workflows and new non-enterprise modules where the primary customer or stakeholder is the clinician and the EHR is the primary means to meet the project deliverables with assistance Informatics Leadership as needed


• Demonstrates understanding of how and why governance is used in work assignments


• With little to no supervision, engages with the governance structure as it pertains to assigned work


• Demonstrates understanding and adherence to change management processes


• Demonstrates understanding and adherence to ticket prioritization and approval process


• Leads user group efforts as assigned


• Partners with provider informaticists as appropriate


• Applies industry standard change, project management and ITIL principles


• Utilizes department/division change and project standards and methodology


• Creates customer communication for system enhancements and fixes in partnership with Epic Comms


• Independently creates project plans for routine changes and utilizes these plans to manage the work and meet deadlines


• Independently analyzes current state and maps future state  


• Coordinates and develops training plans and user documentation for department level changes


• Supports go-live activities and mentors colleagues for knowledge transfer


• Assess risk and plans mitigation, and includes these in project plans


• Demonstrates a knowledge of the business processes, policy and operations of the departments supported by developing software and system configurations based on analysis of user requirements within time frames given; promotes enhancements or modifications to benefit user functions


• Demonstrates and applies knowledge of process and system design techniques by translating and documenting business requirements into technical designs for changes 


• Completes all activities that analyze current state and completes current state process flow diagrams


• Identifies gaps and creates future state design recommendations for department level changes and ensures that gaps from current state are resolved; completes future state process flow diagrams


• Assists with hardware assessments as it pertains to clinical use


• Demonstrates knowledge related to hardware, software and technical components in the application of systems and software and implications of recommended solutions on operations


• Demonstrates ability to design solutions based on the integration of operations and technology


• Incorporates understanding of clinical business operations into the role of  liaison between the clinical customer and ITG


• Creates tasks, work estimates and recommends assignment of resources to tasks associated with changes


• May support efficiency and/or Sprint efforts as needed for subject matter expertise

• Fully understands and demonstrates adherence to HCIT Project and Governance process


• Notifies ambulatory informatics leadership when work is identified as project work


• Completes informatics work as outlined in the above section as member of the project team for work that is greater than 100 hours of effort


• Participates in and compiles lessons learned at project conclusions; demonstrates increased knowledge and improved performance based on previous work

• Knowledge of gathering and translating business requirements into system specifications


• Knowledge of project management principles


• Knowledge of process and system design techniques


• Demonstrated organizational and analytical skills


• Demonstrated ability to gather, organize and present data


• Demonstrated attention to detail with a proven track record of highly accurate output


• Demonstrated problem and issue resolution skills


• Written and oral communication skills, including the ability to present and speak to small, medium and large sized groups


• Proven ability to multitask and accomplish tasks in a timely fashion to set priorities


• Demonstrated knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction


• Established time management skills; ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach 


• Demonstrated critical thinking skills; using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems


• Problem Solving; identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

• Vendor Certification within 6 months of hire

• 3 years of experience as an informaticist or informatics specialist or equivalent or 5 years of experience the information technology field supporting electronic health records, specifically clinicians, clinical healthcare experience or combination of the above

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.