Educational Communications (EdCOMM) provides professional audiovisual services at Oregon Health & Science University. EdCOMM employs staff who are experts in audio video technology, photography, video production, video and web conferencing, and video streaming. EdCOMM also maintains the multimedia equipment in many of the classrooms, conference rooms and lecture halls at the university. OHSU schools, departments and affiliated organizations use EdCOMM’s services to communicate health and science to internal and external audiences around the world.

 

Reporting directly to the A/V Production Manager, the employee will be responsible for providing service, troubleshooting and support for core EdCOMM applications and systems, including video recording, video and web conferencing, video streaming and audio/visual equipment set-up such as projectors and sound systems. The role will encompass activities such as helpdesk support (triage, phone troubleshooting and/or on-site resolution), video recording (needs assessment, equipment set-up and tear-down, video recording, editing and delivery via the pertinent media outputs), video and web conferencing (testing, set-up, facilitation, troubleshooting and systems support), video and web streaming (set-up, editing and delivery), and audio/visual equipment maintenance and support. Additional functions required of this position are primary classroom technology/systems, multimedia services and AV support on the Marquam Hill and Waterfront campus. This is a detail-oriented technology position but it is expected that the employee has knowledge of and will become more skilled at understanding video quality standards, distance learning best practices and classroom facilitation techniques and be able to articulate that to EdCOMM’s customers. This position requires both technical and artistic skills utilized in a production setting and a high level of autonomy.

 

The employee must have excellent time management and customer service skills and a working understanding of effective communication techniques through the utilization of visual communications. The employee will also work closely with EdCOMM staff who are subject matter experts in other multimedia services and techniques. EdCOMM values collaboration, coordination and communication as the method for continually improving and meeting our goal of excellent customer service.

 

The shift for this position is Monday – Friday times TBD. Work schedules and campus locations may vary, depending on customer service requests and departmental cross-training efforts.

• Lecture capture services. Under the direction of their manager and in collaboration with others, the employee will be responsible for key multimedia production services, including, but not limited to:
  • Lecture capture of educational courses. Echo360 is a lecture capture system integrated into many conference rooms and classrooms at OHSU. The employee must have and/or gain knowledge of using this system, from scheduling and recording to delivery and troubleshooting. This includes the HW-based appliance and the SW-based Universal Capture options.
  • Administration of Echo360 and lecture capture documentation as needed.
• Video recording services. Under the direction of their manager and in collaboration with others, the employee will be responsible for key multimedia production services, including, but not limited to:
  • Video recording of specific, recurring events. This is more of a camera operator role to support video recording of classroom and conference room events. The employee must be able to understand the scope of the request, advise that the appropriate staff and equipment have been assigned for the appropriate length of time and delivery output, and perform the necessary recording, editing and media outputs to complete the defined assignment. Equipment will include both built-in and field pack camera equipment.
  • Administration of camera equipment and recording documentation as needed.
• Video and web conferencing services (VCS). Under the direction of their manager and in collaboration with others, the employee will be responsible for key VCS services, including, but not limited to:
  • Facilitation of customer requests for VCS services. This includes customer communication to define and confirm the scope of work, identify staff and equipment needs, perform pre-call testing as appropriate, provide on-site set-up and establish the connection, and troubleshoot technical issues.
  • Administration of VCS systems and documentation as needed.
• Event audio/visual support. Under the direction of their manager and in collaboration with others, the employee will provide A/V support assistance for events held in classrooms, conference rooms, lecture halls, and event spaces on the OHSU campus.
  • Provide audio/visual support in spaces where equipment is built into spaces as well as set up mobile A/V equipment for spaces where the equipment is not a part of the room.
  • Provide assistance for presenters and presentations needs.
  • Provided video recording and/or video and web conference support for events.
• Classroom and conference room maintenance of equipment installed in spaces operated by EdCOMM:
  • Ensure that all equipment is operational, check lamp life and filters in projectors, maintain proper cable care, general supplies and neatness in spaces.
• Helpdesk and Administration Support. Under the direction of their manager and in collaboration with others, the employee will be responsible for key customer services, including, but not limited to:
  • Technical support for EdCOMM services. Other technical support functions may be required to ensure customer questions and/or requests for service are provided in a timely and knowledgeable manner. This may encompass all of EdCOMM’s services (VCS, video production, streaming, A/V rental, classroom and conference room audio/visual equipment, etc.)
  • Administration support for EdCOMM services. The employee may also be asked to attend the front desk, answer the departmental phone, respond to departmental voicemail and/or email, etc. to ensure the operational efficiency of the department.

Education and experience

• Associate’s degree. three plus years Audio/Visual and/or Multimedia service and support experience with direct customer contact; OR
• Bachelor’s degree in Computer Science, Communications or related field, plus 
• one year multimedia service and support experience with direct customer contact; OR
• An equivalent combination of training and/or experience.
• Work experience must provide knowledge of various multimedia communications equipment and resources.
• Experience with the following standard audio and video file formats
• Must be computer proficient (PC and Macintosh platforms) and skilled in the use of Final Cut Pro X and/or other related video editing software.
• Must have experience and understanding of basic office applications, such as MS Word, Excel, Outlook and software-based productivity tools.

Job Related Knowledge, Skills and Abilities (Competencies):

• Ability to work with co-workers and customers in a professional collaborative and service-oriented manner.
• Ability to work unsupervised and accomplish required tasks and functions as well as understand when to escalate issues to management.
• Ability to identify, troubleshoot and resolve problems in an effective manner.
• Ability to identify recurring support issues and recommend operational or technical changes to resolve.
• Possess excellent verbal and written communication skills.
• Possess excellent teamwork skills.
• Possess excellent time management and detail-oriented skills.
• Willingness and aptitude for learning new skills and technologies.
• Must have the ability and tolerance to work in hospital and research situations.
• Must follow patient and student privacy protocols as necessary.

• Specific education and/or training related to multimedia technologies, tools, equipment and/or processes pertaining to audio/visual systems.
• Experience working in teams to develop complex visual communication projects
• Prefer prior experience in educational or health science environment
• Prefer experience with collaboration tools and online applications.
• Ability to advise customers on distance learning best practices and techniques.
• Knowledge of Cisco and Polycom HW-based videoconferencing codecs and bridge systems. Knowledge of SW-based videoconferencing (Cisco WebEx, Zoom, etc.).
• Knowledge of lecture capture systems such as Echo360.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.