This is a working supervisory role, +/- 40% clinical, 60% administrative. The Supervisor for Rehabilitation Therapy Services is responsible for leadership, training and supervision of staff. This role provides operational leadership for the southwest metro clinic and works with the leadership team also supporting clinics at Beaverton and the South Waterfront, as well as for the outpatient care unit at CHH2.

 

In addition, this role serves as a critical connection with key customers including various referring providers. Personnel decisions of this position include employee selection, performance evaluation, disciplining, and retention. These decisions directly affect the fiscal performance of the department as well as its’ effectiveness and efficiency. Patient care related decisions include staffing, problem solving, monitoring of productivity and coordination with internal and external customers for engagement, collaborative programs and service excellence. This position is influential in promoting recovery and customer satisfaction to the patients served by the clinic. This position supervises approximately 10 FTE.  

Direct patient care 40% of FTE.

 

Personnel Management

• Directs supervision of all physical therapists for sports / spine team.
• Interviews, hires, orients, and trains employees under own supervision
• Coordinates with Human Resources for recruitment and required processing of position changes
• Communicates performance expectations, develops work plans and takes disciplinary actions for performance issues
• Monitors successful completion of competencies, proposes salary increases, assigns and approves work
• Analizes scheduling efficiency, productivity and coordinates with manager and teams in problem solving, provides follow up to improve variances.
• Assists employees with problem identification and resolution.

Customer Service

• Maintains high quality customer service to both external customers (patient, referring providers, insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
• Ensures prompt and professional communication efforts, crisis management and conflict resolution skills.
• Facilitates positive intra-organizational relationships through joint projects.
• Responds pro-actively in standard complaint processing.

Quality and Performance Improvement

• Participates, leads and coordinates continuous quality improvement which enhances clinical practice, the administrative process, and development of staff so that value added services are provided.
• Works with assigned staff to develop and support related group and individual work to optimize care, work life and communication within the unit and throughout the organization.
• Assures communication to and from administration and other disciplines to service line.
• Partners with physicians and other disciplines in the achievement of patient care goals.
• Adheres to OHSU Code of Conduct and all Hospital, Clinic and Rehabilitation Therapy Services Policy and Procedures.
• Participates as a member of the departmental compliance program.
• Maintains core competencies and demonstrate continuous application of these skills throughout the period of employment.

• Occupational, Physical Therapist or Speech Language Pathologist degree (Bachelors or higher).
• Current, valid Oregon License & Certification in Physical therapy, OR Occupational therapy, OR Speech Language Pathology.
• 5 years experience in the field of physical therapy or occupational therapy or speech language pathology.
• Experience in leading a group of therapy staff.
• Understanding of therapy team dynamics and ability to positively impact the work environment.
• Excellent interpersonal and written communication skills. 
• Strong skills in problem solving, prioritization, decision making and time management.
• Understanding of therapy team dynamics and ability to positively impact the work environment. 
• Adept with computer applications
  • Able to use keyboard and mouse frequently for documentation and communications.
• Able to perform the essential functions of the position with or without accommodation.

• Masters Degree or higher, Healthcare Administration coursework or degree
• 2 years in a leadership role
• Union experience

Environment, Physical Demands & Equipment Usage

 

Occasional exposure to patients with infectious diseases; flexible schedule across 6 days and extended clinic hours; typical clinic environment; travel to other campus/clinic locations.

 

Ability to lift 40 lbs., to repeatedly carry equipment weighing more than 5 lbs. and to walk extensively on hard and soft surfaces. Frequent bending and reaching to navigate medical equipment or perform treatment is required. Requires ability to respond quickly and appropriately to urgent medical situations that may arise with high risk or unusual patient populations.Able to use keyboard and mouse frequently for documentation and communications.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.