The purpose of this position is to process financial allowance applications and the required supporting documents submitted by patients who are requesting financial assistance. This position determines approval status, and if approved, what percentage of financial assistance will be granted to the patient. This position also provides face-to-face support for patients requiring assistance in the discount application process. 

 

This position has the option to work remotely three days per week and two days onsite in downtown. 

• Provide high quality customer service to all internal and external customers. This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees.
• Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals. 
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing.
• Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information.
• Reviews financial application and attached documentation submitted by patients to determine that all required information is provided and is completed properly. For any incomplete applications, returns with letter of explanation outlining incomplete information or lacking verification documents. Requests and reviews additional documentation of financial information regarding ability to pay, eligibility, or financial allowances. Provides information, clarification, and interpretation of financial policy and procedure to assist patients in completing the financial application and understanding the basis for decisions made.
• Analyzes applications with regard to supportive documentation, Oregon residency rules, account history, and determines action based on departmental guidelines in conjunction with income inclusion and exclusion criteria. 
• Assigns liability percent based on assessment and documents on the registration computer system for hospital and physician practice billing services. Mails a letter of approval with financial allowance information to the applicant, or mails a letter of denial of allowance if patient did not qualify for a discount.
• Refers those patients who show potential elgibility for Oregon Health plan or Washington Medicaid to contact internal Financial & Medicaid Specialist group to assist with the application process.
• Notifies billing office of the retroactive assignments of any approved financial allowance.  
• Assures that the financial application, verification documents and Liability Determination Worksheet have been scanned into the document imaging system.
• Maintains a database on the information and disposes of originals using the confidential recycling bin.
• Gather and/or verify patient information including demographics, guarantor, emergency contacts, insurance coverage, and financial status when applicable.
• Verify patient eligibility for health care coverage and enter appropriate insurance plan information accurately. Provide financial screening for low income or non-sponsered patients and refer patients to Medicaid programs or send a charity care application when appropriate.

• High School Diploma or equivalency, AND
• One year of experience in a medical office setting, including high-volume direct patient
  contact, scheduling of appointments and may require experience obtaining managed care
  authorizations. OR
• One and a half years of work experience in a high volume direct public contact position and 6 months experience in amedical office setting.
• The candidate must have a thorough knowledge of PAS policies and procedures.
• Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
• Typing by touch 40-45 wpm.
• Must have demonstrable record of reliable attendance, exemplary customer contact skills, punctuality, and  proven successful performance at most recent past and present employers.  

• Minimum of six months experience as a registrar at OHSU and be able to demonstrate an accuracy rate of 98% or greater.
• As a registrar must be meeting/exceding all other individual performance standards in a sustained manner.
• Knowledge of Medicaid Eligiblity guidelines

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.