Oregon Health & Science University

RN, Care Facilitation Manager, Friends of the University Program

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
ONA union represented
SM.OPP Friends of the University Program
Salary Range
Based on ONA contracted rates
HR Mission
School of Medicine
Drug Testable

Department Overview

The OHSU Friends of the University Care Facilitation Manager (FOU CFM) works as a member of a patient care and service team, providing direct and supportive care services and patient advocacy for patients and families of the Friends of the University Program at OHSU, which includes individuals of special constituent relations and who carry a significant and often high-profile relationships with OHSU.


The FOU CFM is a Registered Nurse who works as part of the patient's care team, and manages the Ambulatory and Inpatient service needs for the patients and families for the Friends of the University (FOU) Program to ensure the optimum level of service, care, and patient experience at OHSU.  The FOU CFM reports to the Assistant Nurse Manager / Care Facilitation Manager (ANM/CFM) and will share the caseload of FOU patients requiring 24/7 service coverage.

The FOU CFM also provides various direct care services, including triage services, patient advocacy, needs assessments, symptom management, care facilitation, education, nursing advice, coordination of necessary medical services within the OHSU system, as well as system navigation and networking, resource referrals and connections within the surrounding health communtity, organizations, and agencies.  The FOU CFM works with patients within the hospital and clinics, as well as outpatient settings. The FOU CFM requires strong and current  nursing skills to prioritize care needs, to guide and facilitate patient care, and to provide linkages to appropriate OHSU services.


The CFM provides ongoing communication with the FOU patients and families, and supportive collaboration with all members of the OHSU multi-disciplinary care teams.  Assurance of service excellence for the FOU patient constituent care experience is of utmost concern, emphasizing patient-centeredness.


The CFM additionally participates in all OHSU Health TownHall meetings, OHSUF TownHall meetings, Dean’s Office Staff Meetings and FOU Staff Meetings.

Function/Duties of Position

  1. Provide first point of contact for Friends of the University intersecting with OHSU hospital and clinics to evaluate care needs and facilitate care. These duties may include:
    1. Utilize Nursing assessment skills to prioritize care needs and direct patient care.
    2. Provide care facilitation oversight and patient advocacy for inpatient FOU, and collaboration with various OHSU departments and members of patient care team, etc. to ensure seamless care and coordination of patient services (i.e. physicians, nurses, residents, interns, students, therapists, social workers, case managers, etc.).
    3. Work closely with Executive and Hospital Administration, Government Relations, department leadership, Foundation leadership and staff, hospital unit supervisors, Bed Flow Management, Transfer Center, Food Services, Service Excellence, Administrators on Duty, Care and Case Managers, Chaplaincy services, etc. to provide optimum patient care and experience.
    4. Maintain clear clinical vision, and a calm, confident and reassuring demeanor under stressful situations, conflict and duress.
    5. Assist FOU with determination of necessary direction for service and specialty referrals within various OHSU departments.
    6. Collaborate with Department Heads, Practice and unit Managers, and physicians to facilitate care, appointments and scheduling for FOU.
    7. Provide ongoing communication with FOU patient and family to determine patient needs, reinforce care and recovery expectations, assessment of short and long-term care needs, resources and support, and conveying above to care team members as needed.
    8. Accompany FOU constituents in OHSU Emergency Room/ OHSU clinics and departments as needed.
    9. Assist with transportation and lodging needs for patient and family as needed.
    10. Follow FOU across all departments for duration of hospitalization and to discharge at home.
    11. Provide post-discharge support for all FOU care needs
    12. Collaborate with Hospital Administration, and Foundation leadership/staff regarding ongoing referrals of patients requiring FOU service attendance.
    13. Provide timely data entry, report creation, and presentations necessary for FOU program partners and collaborators.
    14. Participate in after hours and weekend shared 24/7 on-call schedule coverage to address urgent FOU needs (i.e. need for accompaniment to OHSU Emergency Department).
  2. Professional Development Responsibilities:  Participates in educational programs and research that contributes to the improvement of FOU Program and supports the mission of OHSU.
    1. Assume responsibility of own professional development.
      1. Recognizes and accepts the need for guidance and assistance.
      2. Completes all required competencies within established time lines.
      3. Demonstrates practice consistent with current research/standards/policies.
    2. Participate in education and development of others.
      1. Participates in orientation and teaching area specific skills.
      2. Serves as a resource for other staff members
      3. Promotes ancillary staff skill development as appropriate.
    3. Assume responsibility for effective interpersonal relationships.
      1. Respects role of others.
      2.  Recognize and seek assistance in managing conflict situations.
  3. Organizational Participation Responsibilities:  Fulfill professional responsibility to the organization through performance that promotes patient-centered care, and achieves and maintains service excellence and patient is #1 philosophy.
    1. Resource Utilization.
      1. Identify and access support systems appropriately (human, material and technology).
      2. Demonstrate fiscally responsible resource utilization.
      3. Promotes cost containment as appropriate for assigned unit.
    2. Group Participation: Demonstrate awareness of area specific and Pt. Care Services Division committees/task forces; able to access and refer issues.
    3. Support Organizational Policies:  Performs within current and applicable policies including Performance Standards.
  4. Responsible for assisting with the ongoing development and management of the Ambulatory Support Services system for the Friends of the University Program, which includes relationship building and maintenance, patient care assessment and triage, appointment coordination, care facilitation, patient escort as needed, post -discharge follow up, and education as needed, as well as system introduction, rollout and necessary data collection.
    1. Demonstrates proficiency in clinical skills/knowledge specific to the area of specialty.
      1. Demonstrates a working knowledge of area specific skills and follows established protocols.
      2. Proficient in assessment of potential or actual patient health problems
      3. Provide fundamental components of patient safety within the specified setting.
      4. Identify and develop areas of expertise within the specialty.
      5. Maintain knowledge base essential to the role of the professional nurse.
      6. Coordinate patient care/services with other team members.
      7. Identify and prioritize pain and comfort care.  Adhere to the OHSU policy for Pain Management.
      8. Prioritize patient care responsibilities and seek consultation when indicated.

                                  1. Recognize and effectively manages emergent situations.

                                  2. CPR certified  

                                  3. Responds appropriately to a patient/visitor/staff emergency                                                                             situation in the department. 

                        b.  Provide Patient Education:

                               i:  Provide health teaching and counseling which is supportive and/or                                                               restorative of health.

                              ii:  Provide family teaching as needed to support the patient and family                                                              centered care across the continuum through service coordination

                         c.  Preserve Patient Rights. 

                                i.  Demonstrate patient advocacy skills.

                                ii.  Protects patient privacy throughout the patient’s stay and                                                                               maintains confidentiality.

                        d.   Document according to FOU program- specific and OHSU Nursing                                                              standards

                        e.  Coordinate Activities

                               i.  Time Management

                                       1.  Accomplish pt care assignments in a timely manner.

                                       2. Productively utilizes unassigned time.

                              ii.   Communicates/Collaborates

                                       1. Communicates effectively.

                                       2. Collaborates with other team members on specific issues and                                                                         problems.

                        f.    Performs Continuous Quality Improvement

                                i.  Risk Management: Clarify orders and directions appropriately.

                                ii. Participate in department specific continuous quality improvement                                                                program.

                        g.      Demonstrate leadership through accountability and responsibility.

                                  i.  Effectively oversees and delegates to support skill mix.

                                  ii. Promotes development of support staff as appropriate for setting.

                       h.       Establishes data collection system for Ambulatory Care Services Program.

                                  i.  Organizes data collection system to track FOU Program constituent                                                              usage.

                                  ii.  Provides data maintenance, program support, and necessary report                                                               creation for key stakeholders

        5.     Professional Nursing Practice Responsibilities:  For FOU constituents requiring                                           nursing interventions, the FOU CFM will:

                      a. Assess, interpret, develop, implement, evaluate and document a plan of                                                       care for each adult and/or pediatric patient, and safely deliver this care.   

Required Qualifications


  • Associate or Baccalaureate Degree in Nursing from a program accredited by Commission of Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN) or Commission for Nursing Education Accreditation (CNEA)
  • BSN preferred 
  • Associate Degree Nurses required to enroll in BSN program within 3 years of hire and complete within 5 years of hire.         


  • Minimum of 4 years acute care required.
  • Demonstrated comfort dealing with high profile individuals required.

Skills and Abilities:  

  • Strong nursing triage skills required.
  • Compassionate and effective communication skills.
  • Care coordination essential.

Registrations, Certifications and/or Licenses: 

  • Current unencumbered Oregon RN license.
  • Current BLS certification issued by the American Heart Association or the Military Training Network
  • Current unencumbered Driver's License required.

Preferred Qualifications

  • Experience in Emergency Room, Critical Care, Care or Case Management.
  • Nursing Management preferred.
  • Experience with Electronic Medical Record system preferred.
  • Current Washington RN license preferred.

Additional Details

Working Conditions:

  • Constant exposure to usual hospital environmental conditions including possible exposure to blood and body fluids for which staff is provided education and protective equipment to minimize risk.
  • Hybrid work schedule consisting of 4 10-hour shifts + shared 24/7 call coverage.
  • Telework and in-person schedule will be determined by manager and patient care needs.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.


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