The OHSU Friends of the University Care Facilitation Manager (FOU CFM) works as a member of a patient care and service team, providing direct and supportive care services and patient advocacy for patients and families of the Friends of the University Program at OHSU, which includes individuals of special constituent relations and who carry a significant and often high-profile relationships with OHSU.
The FOU CFM is a Registered Nurse who works as part of the patient's care team, and manages the Ambulatory and Inpatient service needs for the patients and families for the Friends of the University (FOU) Program to ensure the optimum level of service, care, and patient experience at OHSU. The FOU CFM reports to the Assistant Nurse Manager / Care Facilitation Manager (ANM/CFM) and will share the caseload of FOU patients requiring 24/7 service coverage.
The FOU CFM also provides various direct care services, including triage services, patient advocacy, needs assessments, symptom management, care facilitation, education, nursing advice, coordination of necessary medical services within the OHSU system, as well as system navigation and networking, resource referrals and connections within the surrounding health communtity, organizations, and agencies. The FOU CFM works with patients within the hospital and clinics, as well as outpatient settings. The FOU CFM requires strong and current nursing skills to prioritize care needs, to guide and facilitate patient care, and to provide linkages to appropriate OHSU services.
The CFM provides ongoing communication with the FOU patients and families, and supportive collaboration with all members of the OHSU multi-disciplinary care teams. Assurance of service excellence for the FOU patient constituent care experience is of utmost concern, emphasizing patient-centeredness.
The CFM additionally participates in all OHSU Health TownHall meetings, OHSUF TownHall meetings, Dean’s Office Staff Meetings and FOU Staff Meetings.
1. Recognize and effectively manages emergent situations.
2. CPR certified
3. Responds appropriately to a patient/visitor/staff emergency situation in the department.
b. Provide Patient Education:
i: Provide health teaching and counseling which is supportive and/or restorative of health.
ii: Provide family teaching as needed to support the patient and family centered care across the continuum through service coordination
c. Preserve Patient Rights.
i. Demonstrate patient advocacy skills.
ii. Protects patient privacy throughout the patient’s stay and maintains confidentiality.
d. Document according to FOU program- specific and OHSU Nursing standards
e. Coordinate Activities
i. Time Management
1. Accomplish pt care assignments in a timely manner.
2. Productively utilizes unassigned time.
1. Communicates effectively.
2. Collaborates with other team members on specific issues and problems.
f. Performs Continuous Quality Improvement
i. Risk Management: Clarify orders and directions appropriately.
ii. Participate in department specific continuous quality improvement program.
g. Demonstrate leadership through accountability and responsibility.
i. Effectively oversees and delegates to support skill mix.
ii. Promotes development of support staff as appropriate for setting.
h. Establishes data collection system for Ambulatory Care Services Program.
i. Organizes data collection system to track FOU Program constituent usage.
ii. Provides data maintenance, program support, and necessary report creation for key stakeholders
5. Professional Nursing Practice Responsibilities: For FOU constituents requiring nursing interventions, the FOU CFM will:
a. Assess, interpret, develop, implement, evaluate and document a plan of care for each adult and/or pediatric patient, and safely deliver this care.
Skills and Abilities:
Registrations, Certifications and/or Licenses:
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