This position processes medication assistance requests, provides telephonic support and outreach, coordinates medication delivery and receipt, manages MAP inventory. Facilitates and prioritizes time sensitive duties which may include but are not limited to pharmacy program support and operational procedures. Responsible for ensuring accountability and accuracy of standard operations procedures in these areas. Attends to front lobby activity such as receiving packages, greeting patients, visitors and off-site staff. Provides support for Specialty Pharmacy and PBM activities including but not limited to audits, mailings, schedule coordination, building activities, facilities requests and office supply ordering. Back storage room inventory and maintenance as well as other supportive functions will be required of this position.

Secretarial/Administrative:

• Serves as secretary to a manager, team or committee; word processes a variety of correspondence, reports, memos, or other information from dictation, rough draft or general instructions; composes and word processes correspondence, reports, memos and other documents;
• Transcribes medical correspondence and reports; coordinates the editing, proofing, printing and distribution of grant applications, grant progress reports, newsletters, brochures, syllabi and manuals;
• May have authority to sign documents and/or correspondence on behalf of supervisor;
• Takes minutes at meetings; answers phones, greets visitors, screens calls; makes referrals as appropriate; answers questions requiring research or technical knowledge;
• Receives and reviews incoming mail and requests for information; determines mail needing further research; responds to items not requiring supervisory review or resolution; initiates follow-up letters or memos;
• Organizes and maintains filing systems; maintains supervisor's calendar and schedules appointments and conferences; makes travel arrangements, arranges schedules of visits, makes reservations, notifies organizations to be visited;
• Completes travel vouchers, expense claims, and reports; maintains attendance (TAC) and payroll forms and records for work unit; serves as network support for OHSU computer and telephone system (purchase software/hardware, coordinate moves and installations, coordinate repairs, liaison to help desk personnel, schedule training);
• May use any of OHSU variety of software utilizing IBM and Macintosh, DOS or Windows environments.

• Two years of general office or secretarial experience; OR
• An Associate’s degree or certificate in office occupations or office technology and one year of general office or secretarial experience; OR
• A Bachelor’s degree and one year of general office or secretarial experience; OR 
• An equivalent combination of training and experience.

Knowledge and Skills:

• Prior experience in customer service related job.
• Demonstrates ability to communicate effectively, both orally and in writing
• Demonstrates interpersonal and conflict resolution skills
• Demonstrates superior organizational skills, phone skills, excellent judgment, and customer focus
• Demonstrates computer competency including proficiency with Microsoft Office – including but not limited to MS Word, Excel, and Outlook
• Ability to deal with frequent interruptions (work is often dictated by external factors) that may lead to mental fatigue or stress
• Ability to use Telephone, copier, fax, personal computer/terminal, common application software

• High School education
• Prior experience in pharmacy or healthcare environment.
• Warehouse management experience

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.