Provides Customer Service Coordination
- Dialogues with customers regarding requests for services, supplies or equipment needs
- Conducts needs assessments and collects all pertinent/required data from customers
- Investigates, research and problem solves custom and complex requests from patient care services departments, as well other hospital divisions
- Provides information and explains standardization policies and procedures to hospital and clinic customers
- Clarifies urgency of requests and prioritizes requests based on need and lead time
- Responds to customer’s inquiry regarding status of outstanding requests
- Serves as an organizational resource to patient care services departments and other hospital divisions in regard to obtaining necessary goods and services to support patient care.
Works with Vendors: Quotes, Facilitate Trial Orders and Training
- Requests quotes, trial supplies/equipment and coordinates training schedules
- Collaborates with vendors and OHSU contracts office to ensure quotes contain appropriate contract language and discounts
- Facilitates requisitioning, receiving, staging and delivery of trial supplies and equipment
- Assists Department Managers in the planning and development of equipment training schedules for inpatient nursing units
Requisitioning and Inventory Tasks
- Requisitions special order supplies and minor/capital equipment utilizing computerized purchasing system
- Maintains and tracks special order supply inventory for all hospitals and clinics
- Collaborates with Logistics and Nurse Managers on coordination of special order additions to current inventory management system
- Tracks and reports capital and minor equipment expenditures to Patient Care Services and Clinical Technology Services Directors
Projects
- Coordinates requisitioning, receiving, staging and delivery of equipment and supplies for construction, remodel and nursing unit move projects
- Coodinates requisitioning, receiving, staging and delivery and necessary work orders for bulk buy capital equipment for hospital and clinics
- Coordinates requisition, receiving, staging and delivery of special events goods and services for hospital wide recognition events
Administrative Tasks
- Coordinates the editing, proofing, printing and distribution of administrative forms, business cards and lab coats
- Identifies and processes billing; investigates and resolves discrepancies with nursing units and Logistics warehouse
- Maintains, updates and tracks membership/users to Nursing Procurement and Staples online ordering system
- Coordinates the review of goods and services contracts between the OHSU contracts office and hospital and clinic managers