Oregon Health & Science University

Donation and Family Advocate

Job Locations US-OR-Portland
Requisition ID
Position Category
Hospital/Clinic Support
Position Type
Regular Full-Time
Job Type
Unclassified Administrative
Cascade Life Alliance
Salary Range
Commensurate with qualifications, experience and internal equity.
HR Mission
Drug Testable

Department Overview

Ranked the No. 1 Hospital in Oregon by the U.S. News & World Report, we pride ourselves in not only serving our community with the highest of accolades, but pushing a multifaceted mission that strives of excellence within the OHSU Culture. Find out more here: https://www.ohsu.edu/about/ohsu-vision-mission-and-values and https://youtu.be/6C-lws1q5cY


OHSU is hiring! We offer a variety of benefits on top of joining a thriving organization:

  • Medical, dental and vision coverage at low or no cost to employees
    • Covered 100% for full-time employees and 88% for dependents
  • Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b and 457b)
  • Up to 200 hours (equal to 25 full days) a year of paid time off 
  • 96 hours of sick leave a year (prorated for part-time employees) 
  • Commuter subsidies
  • Tuition reimbursement 
  • Access to group life insurance, disability insurance and other supplemental benefits
  • Annual Raises
  • Employee discounts to local and major businesses
  • Growth/Development Opportunities

We want you, apply and work with us today! https://www.ohsu.edu/


The duties of this position are in support of the mission and goals of Cascade Life Alliance (CLA). These include ensuring effective communication, education and collaboration with donor families, physicians, and hospital staff regarding the organ donation process and the facilitation of a multi-disciplinary approach for the authorization process. Responsibilities also include providing end-of life care and support to donor families, support of hospital partners and clinical colleagues during case activity to ensure a smooth donation process.  


Requires confidence and comfort to address challenging face-to-face situations in a critical care (ICU) setting. Must be equipped to navigate and trouble shoot dynamic environments with constantly changing key stakeholders. Ability to simultaneously develop rapport quickly and collaborate with teammates, balance care needs of acutely grieving families and ensure a successful donation process. Clear ability to set and maintain healthy professional boundaries with families often experiencing trauma or complicated grief. Focuses on creating a positive donation culture and ensuring best practices for organ donation within our Donation Service Area (DSA) hospitals.


This position requires extensive on-call responsibilities, travel within our DSA and the ability to work long hours.


Function/Duties of Position

On-Site Donation Advocacy and Family Support: 

  • Rotates 24-hour call responsibilities with team of Donation & Family Advocates
  • Provides extensive bereavement support and assistance to families of potential donors through sensitive and respectful consideration of culture, beliefs and grief process. 
  • Collaboratively assesses appropriate timing to educate potential donor's next-of-kin (NOK) about donation options, status of donor designation, or opportunity to authorize donation
  • Facilitates authorization or disclosure (first-person authorization) with legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor.
  • Provides on-going support and guidance to donor family throughout the duration of the case including connecting family to appropriate hospital, community, and social resources
  • Works with the Organ Procurement Coordinator (OPC) as needed during the donation case.
  • Completes accurate and timely documentation of donation related activities, including but not limited to post-donation family and professional outcome feedback.

On-Site Donation Advocacy and Hospital Support:

  • Ensures effective communication, process coordination and collaboration with hospital partner nurses and physicians, CLA colleagues and administration, and partner agencies.
  • Maintains current understanding of individual hospital cultures, policies and best practices.
  • Serves as an in-person consultant, educator and content expert to healthcare partners for duration of call shift and case activity. Responsible for onsite/real time troubleshooting, problem solving and relationship building.
  • Coordinates accurate and timely feedback with the hospital development department to ensure continued collaboration and successful interactions with hospital partners.

Department Support, Education and Collaboration:

  • Maintains awareness of current active referrals and pending case activity
  • Collaborates extensively with family aftercare, to support the program and to ensure a smooth transition from hospital family care to the aftercare program.
  • Supports hospital development team in the participation of post-case reviews, hospital new employee orientation lectures, and task force committee presentations. Assists in the the development of annual account strategic planning.
  • Collaborates with OPC colleagues, Family Support Manager and Clinical Manager to serve as a content expert for presentation of case reviews and education opportunities to entire CLA staff.
  • Participates in departmental on-going education opportunities, and serves as a support resource in the onboarding of new Family Advocate and OPC staff after successful onboarding.
  • Maintains current knowledge and understanding of best practices in the donation and transplantation industry.    

Required Qualifications

  • Bachelor's degree from a four-year accredited college or university in biologic sciences, social sciences, or business with emphasis on communication. Equivalent relevant experience may be considered.
  • Two year's experience in healthcare marketing, hospital setting or specific  experience working with bereaved individuals and/or families.
  • Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources as necessary. 
  • Must be compassionate, conscientious and ethical with strong interpersonal skills to deal effectively with conflict resolution, donor families in crisis and a variety of medical professionals.
  • Ability to persist in situations dealing with intense emotions, diverse cultures and interpersonal dynamics on a daily basis.
  • Flexibility with unpredictable work schedule: ability to take extended call, function for extended hours and work productively both independently and as a team participant.
  • Self-starter, resilient, strong, socially intuitive, self-aware and detail oriented.
  • Must have a valid driver's license and access to a vehicle.
  • Must be an excellent communicator, both written and verbally, and able to communicate clearly with sensitivity to the context of conversation and audience participating.
  • Operating knowledge of computers and at least basic level skills in Outlook, Word, Excel and other comparable software programs.
  • Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

  • Master's degree in Human Services, Chaplaincy, Counseling, Psychology or Social Work.
  • One or more years working in an OPO in family support, aftercare or hospital development
  • Spanish Speaking

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


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