Oregon Health & Science University

Clinical Support Assistant - Department of Otolaryngology

Job Locations US-OR-Portland
Requisition ID
Position Category
Administrative/Office Support
Position Type
Regular Full-Time
Job Type
AFSCME union represented
Ear Nose & Throat - Department of Otolaryngology
Salary Range
$22.50 - $30.45 per hour
Monday - Friday
8:00 am to 4:30 pm
HR Mission
School of Medicine
Drug Testable

Department Overview

OHSU is Oregon’s only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry and public health – and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland’s largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state.


Within this role you will perform a variety of administrative, clinical support or technical assignments of duties involving many different and unrelated processes, methods and tasks as instructed by clinic leadership. May include direct patient interactions. Works closely with and reports to clinic leadership and provides assistance with clinic and office tasks. You will support the activities of the clinic and works effectively with all clinic staff. Requires working in a confidential atmosphere, handling many complex projects at one time. Knowledge of and familiarity with OHSU facilities, resources, and personnel.


Wage Range: $22.50 - $30.45 per hour

Function/Duties of Position

Administrative Support

  • Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.) Scanning
  • Process Inbasket (records requests, labs, imaging, message routing, etc.)
  • Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
  • Track and stock patient paperwork and brochures
  • Process incoming/outgoing mail · Use of Microsoft Office—Outlook
  • General high level clerical and project support
  • Document legibly, concisely and accurately

Clinical Support

  • Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)
  • No medication related activities allowed (reconciliation, administration, preparation)
  • Support providers during procedures but not able to perform independent clinical functions such as dressing removal/application, suture/staple removal, apply topical medications, etc.
  • Technical support (MyChart, Epic, office equipment, etc.)
  • Attends staff meetings/huddles
  • Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
  • Instrument and scope pre-clean and processing pick up/drop off
  • Check expiration dates for medications/supplies
  • Turn over rooms/cleaning/stocking
  • Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
  • Sentact duties/compliance

Patient Experience

  • Monitors patient flow
  • Updates patient on delays
  • Provides excellent customer service
  • Addresses in-the-moment patient needs as directed
  • Maintains clean, safe, and orderly environment for patients, family, and clinical personnel

Required Qualifications

  • High school diploma or equivalent
  • One year of experience with high volume contact with the public; OR 6 months of medical office experience, with high volume contact with patients
  • BLS/CPR within six weeks of hire and then maintained without interruption
  • Must be able to perform the essential functions of the position with or without accomodation

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed