The purpose of this position is to support Oregon Health & Science University’s mission, goals and objectives in all of its mission areas. The position has the primary responsibility of handling accommodation requests (disability, pregnancy, religious, and for other classes protected under state and federal) from employees, applicants, and volunteers. This includes:

• Engaging in the interactive process with applicants, employees, and volunteers, by interviewing them to learn more about their needs;
• Communicating with supervisors and/or human resources, or appropriate stakeholder to gain their insight and perspective on the request and relevant considerations (such as the position’s essential functions, operational needs, etc.); and
• Communicating with the employees’ healthcare provider(s) as needed to evaluate their eligibility for accommodations, understand the scope of their impairment or gather other permissible information needed as part of the accommodation process.
• Approving accommodations, negotiating effective alternative accommodations, and/or denying requests based on relevant factors.
• Providing support and independent, proactive counsel to the entire OHSU community, including employees, students, patients, managers and the Human Resources and Legal Departments.

ADA Case Management

• Administer the accommodation request processes independently and in accordance with federal, state and local laws and OHSU policies. This includes engaging in the interactive process with the requesting individual, management and/or human resources as well as health care providers and religious affiliates to request additional permissible information for clarity when needed.
• Document thoroughly and officially
• Act decisively to finalize accommodation outcomes, including implementing equally effective alternatives, approval/denial of requested accommodation(s), and follow-up in appropriate cases.
• Consult, coordinate, and partner with Human Resources, The ADA Coordinator, The Standard, the Department of Public Safety, Legal, Benefits, team members and other departments/systems as appropriate.

Support Trainings

• Collaborate with the Manager to develop, organize, coordinate and conduct trainings on ADA reasonable accommodations and intersecting laws, including leave laws.
• Provide leadership and modeling to OHSU in enhancing diversity and cultural competency.

Respond to requests regarding complaints

• Under the guidance of the Manager and Director(s), gather information, analyze evidence, and organize and prepare responses to charges of discrimination from internal and outside agencies, including the OHSU Office of Civil Rights Investigations and Compliance, Oregon Bureau of Labor and Industries, the Equal Employment Opportunity Commission and the U.S. Department of Education.

Education:

• Bachelor’s degree or equivalent experience in a related field.

Experience:

• 2-3 years of experience managing workplace accommodation requests under the Americans with Disabilities Act, employee leaves, and case management or equivalent experience in a related field.

Job Related Knowledge, Skills and Abilities (Competencies):

• Excellent oral and written communication skills, including the ability to effectively speak and write in a clear and concise manner.
• Excellent interpersonal skills, including listening abilities coupled with the skill to analyze complex issues and present clear and logical recommendations.
• Ability and skills to analyze and interpret problems while developing strategies for conflict resolution
• Fluent with technology, including but not limited to highly proficient use of computers, the Microsoft Office Suite and other office equipment. 
• Demonstrated ability to work well with people from diverse backgrounds and cultures.
• Demonstrated ability to effectively work in person with hostile, difficult and/or emotional individuals in a compassionate, professional and courteous manner and to diffuse and manage situations involving intense conflict.
• Demonstrated ability to maintain positive working relationships among persons of competing interests.
• Demonstrated ability to represent OHSU in a competent and professional manner.
• Ability to maintain confidentiality and professional relationships with customers and co-workers in dealing with sensitive and complex civil rights, legal and human resource issues and situations involving applicants, employees, and volunteers.
• Ability to consistently demonstrate good judgment, fairness, ethics, integrity, and accountability.
• Ability to consistently prioritize in undertaking multiple concurrent assignments while meeting deadlines and time lines to avoid unnecessary time crises.
• Ability to effectively work in a collaborative, team-centered work environment and provide helpful leadership and support to customers in a timely and professional manner.
• Ability to exercise independent judgment and initiative. 
• Ability to train others and effectively engage individuals in a group setting.
• Ability to complete multiple projects, priorities and tasks in a fast-paced, constantly changing and demanding environment.

Education:

• Master’s degree in disability studies, psychology, vocational rehabilitation, or related field; or equivalent experience in a related field

Experience:

• 5 or more years of experience in a related field
• Experience handling accommodation requests for employees in a healthcare setting

Job Related Knowledge, Skills and Abilities (Competencies):

• Knowledge of federal and state disability laws regarding access for people with disabilities, specifically, ADA, OFLA and FMLA.
• Experience working with diverse groups.
• Experience working in higher education.
• Experience with labor and employment laws.

• Works remotely with occasional on-site duties.
• Ability to handle multiple highly-sensitive projects and priorities simultaneously.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.