OHSU is proud to be designated a Magnet hospital by the American Nurses Credentialing Center. Just 9 percent of U.S. healthcare organizations hold this designation. We pride ourselves in not only serving our community with the highest of accolades but also pushing a multifaceted mission that strives for excellence within the OHSU Culture.

 

OHSU is hiring! We offer a variety of benefits on top of joining a thriving organization:

• Medical, dental and vision coverage at low or no cost to employees
• Covered 100% for full-time employees and 88% for dependents
• Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b, 401a and 457b)
• Up to 200 hours (equal to 25 full days) a year of paid time off 
• 96 hours of sick leave a year (prorated by FTE status)
• Commuter subsidies
• Tuition reimbursement 
• Access to group life insurance, disability insurance and other supplemental benefits
• Annual Raises
• Employee discounts to local and major businesses
• Childcare service discounts
• Growth/Development Opportunities

We want you, apply and work with us today! https://www.ohsu.edu/

 

FNS Supervisors are responsible for 24 hour a day/ 365 days a year oversight of operation assigned.

 

FNS Supervisors manage operations with aggregate budgetary responsibilities/expenditures of:

• $1.5 to $3 million in annual revenue or more
• Supervise staff producing 1000-1200 patients' meals per day in a room service model
• Directly supervise large numbers of employees (typically up to 30 hourly team members)
• Responsibilities include (but are not limited to);
  • Direct in unit supervision of operations, Patient and Retail Services, on a continual basis. Assuring the highest standards of customer service, cleanliness, food quality and operation excellence.
  • Developing schedules and work outlines for hourly staff. Classifications of staff include: Cooks, Cashiers, Baristas, Food Service Workers, Meal Service Associates, Call Center Communication Specialists.
  • Interviewing and hiring new employees, training, disciplinary action as needed in accordance with institutional standards and collective bargaining agreement, organizing employees and assigning duties.
  • Supervising meal periods, monitoring guest service levels. Supervise all aspects of Patient Room Service Program and Retail locations.
  • Conducting employee evaluations
  • Monitoring Occupational Safety and Health Administration guidelines, ensuring compliance with county and state health department rules and regulations, enforcing and monitoring Hazard Analysis and Critical Control Point food safety and sanitation program.
  • Implementing special projects and supporting planned events.
  • Monitoring departmental costs and taking corrective action when needed. Developing new business concepts (includes business planning, design, menu development).

FNS Supervisors are responsible for assessing general patient/customer satisfaction during all meal periods by visiting with patients/guests, as well as providing knowledge regarding the menu, ingredients to patients/guests as needed.

 

FNS Supervisors must be capable, willing, and proficiently perform all job functions for the employees they supervise in their operations including but not limited to; cooking, serving, bussing, barista, cleaning, cashiering, and Room Service Program.

Operational Functions: Direct in unit supervision of operations on a continual basis. Assuring the highest standards of patient/customer service, cleanliness, food quality and operatione excellence. Supervises meal periods. Checks to ensure HACCP and other quality control checks are followed. Supervises food line and grab and go items. Supervises cash handling and point of sale transactions.

 

Administrative Functions: Follows procedures for providing training, making schedules, and providing documentation for disciplinary actions and performance reviews. Prepares required reports and presents to management as needed. Develops and implements programs that facilitate and/or improve operations. Presents a positive role model for employees at all times.

 

Hospitality/Customer Service Functions: Demonstrates exceptional patient/customer service at all times. Assesses patient/customer satisfaction during mealtimes by visiting with patients/guests. Leads the team to provide a memorable patient/guest experience. Develops and monitors supervisory rounding of all operational facilities.

 

General Functions: Follows standards for merchandising, stocking, rotating and storing products. Works with management to develop new business opportunities. Supports sustainability efforts of Food & Nutrition Services by fully participating in the recycling program. Fulfills responsibilities to the organization through performance that promotes the service excellence philosophy. Performs requirements for department managers as outlined in "Compliance Roles and Responsibilities in OHSU Hospitals and Clinics."

 

Supports sustainability efforts of Food & Nutrition Services by fully participating in the recycling program.

Fulfills responsibilities to the organization through performance that promotes the service excellence philosophy. Performs requirements for department managers as outlined in "Compliance Roles and Responsibilities in OHSU Hospitals and Clinics."

• High school diploma/GED
• Minimum of 5 years lead or supervisory experience in a restaurant, retail food service operation, or hospital food service.
• Good understanding of budget and forecasting, Cost of Goods sold (COGS), labor cost, hiring, and discipline of employees, customer service, menu development and leadership. Must have the ability to communicate with patients, staff, visitors, and all levels of management.
• Current ServSafe certification or equivalent

• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole

• Must be able to perform the essential functions of the position with or without accommodation

• Bachelor’s Degree or Masters
• Catering experience in Business & Industry or in a University Setting
• 5-8 years for food service and supervisory experience
• Previous experience in creating budgets, forecasts, customer service, hiring and discipline of employees as well as prior work with union contracts.
• Knowledge of therapeutic menus for patients.

Salary Range: $53,872.00 - $80,828.80 per year

• Exposure to a variety of food products, restaurant grade chemicals, heat, cold and loud noise. Exposure to a large amount of people on a daily basis. Must be able to work long hours as needed and be available on an on-call basis. This position works days, evenings, weekends, and holidays as needed.
• Working knowledge of kitchen equipment including but not limited to a grill, steamer, tilting skillet, mixer and dish machine. Ability to lift and carry up to 50lbs. Ability to stand and walk continuously for long periods of time. Ability to perform a variety of movements such as bending, pulling, twisting and reaching. Ability to use and operate cash register and POS systems. Ability to use personal computers, copiers, and multi-line phones.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.