Internal Medicine at Marquam Hill is located on the Main Campus. We see adults from the age of 18 on. We have a practice of Faculty Providers, NP as well as PA. We are a resident-based teaching clinic with 6 subspecialties.

 

As the Relief Patient Access Specialist, you will gather and record required information about patients; provide specific customer service which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtain necessary authorizations for care, schedule physician office and ancillary appointments, and assisting patients in an office or practice setting. You will support the clinic by providing excellent customer services through prompt and professional communication skills, face to face customer contact skills, and excellent problem solving skills.

• Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for healthcare coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures and laboratory studies. Enters all information accurately into OHSU database or into the medical record when necessary. Follows up on pending authorizations until they are obtained.

• Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts,

  exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow through.

• Is responsible for all processes involved in checking patients in and out. Responsible for but not limited to scheduling return appointments, scheduling ancillary services as requested by the provider, obtain authorization when

  necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contact Primary Care physicians or their designees to obtain authorizations

  for care as required. Is responsible for managing all of the provider’s template changes, vacations and clinic schedules. 

• Takes accurate messages from patients including request for medication refills, complaints, general information inquiries, and urgent healthcare concerns. Delivers such information or requests promptly to the appropriate providers, Nurse Care Manager or their designees.

• Schedules new and return patient appointments on line.

• Handles correspondence, orders hospital records and x rays; handles correspondence requests; sends appointment reminders or calls patients.

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.

• Diploma/GED
• 3-5 combined phone room and front line experience with direct patient contact. 1 year of epic scheduling experience.

Knowledge and Skills:

• Proficient in university network computer applications.
• Basic keyboarding skills, working knowledge of Medical Terminology.
• Strong relationship building skills, with patients, health plans, providers, staff and management.
• Exceptional customer service skills. Patient advocacy skills.
• Knowledge of OHSU'S PAS policies and procedures, with completed PAS training and core competencies, and with Previous PAS experience.

Work at Marquam Hill Internal Medicine Clinic

Relief Role (Hours will vary based on need - clinic is open 7:00 am- 8:00 pm)

Pay Range:  $22.50 - $30.45 per hour

 

Benefits:
Two raises per year – One at anniversary date and one across the board annual increase
Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
Two separate above market pension plans to choose from
Vacation- up to 200 hours per year depending on length of service
Sick Leave- up to 96 hours per year
8 paid holidays per year
Substantial Tri-met and C-Tran discounts
Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.