Under the supervision of the FM (Family Medicine) Director of Clinical Operations and the FQHC (Federally Qualified Health Center) Executive Director, and in collaboration with the Medical Director, the Practice Manager plans, organizes, coordinates and directs all practice activities, of the East Portland Clinic and. These responsibilities are performed in a manner that is consistent with expectations of the OHSU Department of Family Medicine and Ambulatory Care, the FMR (Family Medicine, Richmond) Board.
In conjunction with the Executive Director and Medical Director, the Practice Manager plans, organizes and directs all practice activities and initiatives. The Practice Managers participates in construction, tracking, and implementation of the annual budget and strategic plan.
The Practice Manager supervises Back Office Supervisor,Front Office Supervisor, and all front and back office staff directly or indirectly in a manner consistent with the philosophy and management of OHSU and FMR as a Community Health Center. The East Portland clinic is a part of the Richmond Community Health Center and is a Federally Qualified Health Center (FQHC) with a 340b on-site pharmacy. On Call 24 hours a day, 7 days per week, supporting a clinic with 160 people who work at Richmond.
This position also comes with great benefits! Some highlights include:
General work hours are Monday through Friday, 0800 – 1700. Position location will be in SE Portland East Portland Clinic. Weekend and evening work may be required. Employee will need to flex hours as needed to achieve required outcomes of position.
Monitors staff time and attendance
Oversees patient complaints and monitors customer service delivery. Makes periodic reports to the Richmond Board of Directors and the Board's Quality Committee regarding the patterns of complaints and our responses to them
Job titles of employees supervised:
Clinical Operations Supervisor, Admin Coordinator, Eligibility Specialist, Care Coordinator. Indirect Reports: PAS Specialist, PAS Resource, MA’s,
This position works in a busy environment with a lot of interruptions, multiple demands, and people interactions. It requires dealing with frequent interruptions within the work group. Some travel is required. Requires effective collaborative working relationships with Executive Director, Medical Director, Quality Manager, Chief Financial Officer, OHSU VP of Ambulatory and others.
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