The Diabetes Education Manager provides management of all aspects of the inpatient and outpatient diabetes education program, including the diabetes education department budget, all human resource responsibilities, and direct management and leadership of inpatient and outpatient diabetes educators who are registered nurses and registered dietitians. The Diabetes Education Manager oversees the Diabetes Education Program Accreditation, collaborates with the program coordinator to ensure the education program meets the requirements established by the American Diabetes Association, identifying and implementing quality improvements. This role collaborates with the inpatient diabetes educators to develop diabetes care and education transition programs and nursing education. This leadership position provides logistical support to the Harold Schnitzer Diabetes Center Outreach Program Manager to expand diabetes prevention programs across the State.
The Diabetes Education Manager develops sustainable strategies to increase diabetes education services to patients across OHSU Health with the aim of improving patient outcomes. This leadership position develops and implements clinical programs including clinical policies and workflows for the diabetes center and diabetes education departments, ensuring access to innovated integrated health care systems and safe, efficient back-office clinic operations. The Diabetes Education Manager leads in such a way that supports diversity, creativity and an environment characterized by a strong ethic of trust, respect, and cooperation. This position is requires to have direct patient care and the ability to work as a collaborative team member on a management team, including building a professional partnership within and outside the Harold Schnitzer Diabetes Health Center.
Responsibilities include:
- Manages 15 direct reports (RDs represented by AFSCME and RNs represented by ONA, all serving as Diabetes Care and Education Specialists).
- Manages the diabetes education department budget and all human resources duties.
- Designs sustainable provider appointment ratios and patient panels.
- Leads and supports redesign of diabetes education collateral materials for implementation across OHSU Health.
- Establishes and implements compensation mechanisms for the exclusive diabetes education collateral resources with pediatric outreach and primary care stakeholders, OHSU partners, and other potential external collaborators.
- Manages OHSU contracting with industry partners for insulin pump teaching.
- Monitors roles of Diabetes Care and Education Specialists including direct face-to-face patient care, Educator of the Day (EDO) and telephone triage, and care management program to provide patients with fast, competent and efficient diabetes care advice.
- Collaborates with inpatient clinical leadership in developing care protocols that facilitate patient transition to outpatient diabetes care and education services.
- Oversees the centralized education supply unit (CESU) workflows are sustainable, standardized and in compliance.
- Collaborates with behavioral health and leadership to integrate diabetes and psychosocial screeners and assessment tools to support patients who meet criteria for care coordination and care management.
- Supports the Diabetes Center Outreach Program Manager:
- Assists in developing Epic workflows
- Supports new billing and contracting protocols to expand the National Diabetes Prevention Program (NDPP) across the State
- Collaborates in development of and long-term planning of outreach activities.
- Provides data to support grant applications, philanthropic discussions, and funds seeking activities to advance the outreach agenda of the Center.
Diabetes Education Integration within OHSU Health
- Streamlines diabetes education referrals and patient access within OHSU and OHSU partners.
- Designs outpatient diabetes education services to increase access to pre-diabetes, diabetes self-management trainings, medical nutrition therapy and diabetes technology training.
- Collaborates with OHSU primary care, population health, and ambulatory leadership to pay for a diabetes educator professional and facilitate onsite diabetes education services at primary care clinics.
- Provides data analysis and recommendations to improve care process models, evaluating opportunities for program improvement, increased patient satisfaction and cost-containment.
- Designs a compelling proposal for pediatric diabetes outreach education to become expansion site(s) under HSDHC’s Education Program ADA accreditation.
- Develops a cohesive and standardized diabetes education program across OHSU Health.
- Supports annual diabetes education professional development across OHSU Health.
Clinical Program Management Activities
- Advocates for program development based on needs of patients that are unmet in surrounding clinics or for whom appointments on Marquam Hill are not optimal.
- Maintains current telehealth models of care for chronic disease management and ensures compliance with all relevant institutional policies and practices.
- Anticipates operational and functional requirements to enable program development and expansion. Evaluates new products for use in practice.
- In conjunction with the Back-office Supervisor develops and implements indirect and direct care processes for maximized efficiency and patient satisfaction including but not limited to: prescriptions, refills, prior authorizations, and certificates of medical necessity, point of care testing.
Direct Patient Care and Call Triage
- Responsible for telephone triage coverage of patient needs requiring timely response and care coordination.
- Occasionally provide education to the public and community with lectures, talks, and other engagements invited to participate in; work with dietetic interns and medical and nursing students during their rotations
- Delivery of Diabetes Self-Management Education & Support (DSMES) both individual and group, to patients and families referred, utilizing ADA and Association of Diabetes Care and Education Specialists (ADCES) Standards of Care and Practice Guidelines. Assess, interpret, develop, implement, evaluate and document a care plan for each patient/family and safely deliver this care.
- Assess patient/family learning, cultural, and linguistic needs, including social determinants of health barriers and readiness for change. Assess patient/families’ most effective learning methods. Implement patient-centered care in all teaching sessions utilizing available tools and resources. Teaching takes place in the ambulatory setting.
- Provide education to patients starting or currently on continuous glucose monitors systems and other diabetes technology (glucometers, smart insulin pens, diabetes technology apps, etc.).
- Maintain appropriate and timely documentation on all patient encounters; documentation supports ADA and billing requirements.