The Centralized Check-In department is responsible for signing-in//checking-in/admitting patients for their procedures and/or appointments at the Center for Health and Healing and Beaverton campuses as well as any new locations identified across OHSU Health in the future. If the patient has multiple procedures/appointments for that day, on a given campus, the centralized check-in process will allow the department to sign-in/check- in/admit the patient for all care at one time. The Centralized Check-In department is also responsible for kicking off patients’ event tracking and signaling so all care teams within the campus know where the patient is at in their care. Prior to signing-in/admitting a patient, the Centralized Check-In department is responsible for helping to resolve any critical properly prepared patient items that have not yet been completed. Lastly, the Centralized Check-In department is responsible for greeting patients on specified floors within the campus to ensure patients are in the right place for their initial/next episode of care.
The purpose of this position is to support the Oregon Health & Sciences University mission of providing high quality, compassionate, and respectful health care to our patients. The Centralized Check-In Supervisor is responsible for hiring, training, developing, managing, and evaluating all staff performing centralized check-in and greeting functions at the Center for Health and Healing and Beaverton campuses as well as any new locations identified across OHSU Health in the future. The Centralized Check-In Supervisor assures compliance with departmental and OHSU quality and compliance standards, patient confidentiality, and performance expectations. This position will work to maintain effective working relationships with patients, departments of Oregon Health & Sciences University, and other internal and external customers. This position is responsible for implementing/monitoring strategy, improving business processes and managing operations to ensure that internal and external customer service, revenue cycle, and financial goals are met.
This Supervisor interprets CMS bulletins, insurance plan changes, and feedback from Patient Business Services/University Professional Services, to revise check-in policies and procedures. The supervisor is a subject matter and systems expert for problem solving and content development for Centralized Check-In staff training. This position represents the Centralized Check-In department in quality improvement projects, and works collaboratively with healthcare and school of medicine administrative and clinical leadership to streamline workflows and improve our patient experience. Likewise the Centralized Check-In Supervisor is responsible for staff quality assurance to ensure accurate data collection and identify continuous quality improvement opportunities or staff training needs.
Personnel Management:
Operations Management:
Education:
Experience:
Job Related Knowledge, Skills and Abilities (Competencies):
Education:
Experience:
Job Related Knowledge, Skills and Abilities (Competencies):
Typical work schedule is Monday – Friday days, but flexibility is necessary to support staffing Sunday through Saturday from 5:00am – 8:00pm, and other operational needs of the department, balancing competing demands and priorities.
Software Powered by iCIMS
www.icims.com