The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions for patient care services. The position will work with the Orthopaedic program by providing support to assigned physicians for support and coordination of care at Hillsboro Medical Center, Hillsboro, Oregon. This position will provide leadership and guidance in the area of outpatient care and clinical support operations for the OHSU Hillsboro Medical Center Orthopaedics & Rehabilitation clinic. This position works in partnership with physicians to provide excellent clinical care and customer service in the inpatient and outpatient settings.

The duties of this position include: Provide patient care in the outpatient area for pre-operative and post-operative care and chronic follow up as determined by the attending physicians. This includes, but is not limited to:

• Developing patient care plans with surgeons to ensure continuity of care and enhance quality of Orthopaedic outpatient care;
• acting as a resource for application of casts as needed to ensure excellent patient care and ensure smooth patient flow during outpatient clinic sessions, managing health care and wound care during acute and chronic phases of Orthopaedic care;
• preoperative evaluations; coordination of ancillary services, such as radiology; promoting and maintaining health through the use of ancillary services, educational materials and counseling of patients and families;
• providing same day response to medical advice/prescription phone requests and coordinating patient services with Orthopaedic outpatient staff promoting a safe environment for patients and adhering to policies regarding patient care and confidentiality to support the mission and goals of OHSU;
• recognizing emergency or urgent situations and acting immediately and effectively to provide emergency resuscitation and/or treatment;
• acting as a resource for patient education materials for patients and families; consulting with leadership or other providers to provide up-to-date injury-specific health care information to outpatients;
• providing high quality customer service to both external and internal customers (patients, referring providers, insurance carriers, internal providers and other OHSU providers and staff) that meets or exceeds the service standards for the health care industry. This duty includes prompt and professional communication efforts. Face-to-face customer contact skills, crisis management, use of available information technology, standard compliant processing, flexibility in coverage of internal service needs, and continuous application of process improvement methods and skills.

Provides inpatient care and follow-up of assigned patients from OR to admission and through discharge. Includes, but is not limited to:

• educating the nursing unit staff on these protocols, with the goal of enhancing quality of care, enhancing quality of patient service, and decreasing length of inpatient stay; participating with hospital/unit staff in evaluating results of these protocols and continually improving effectiveness of same;
• responsible for inpatient consults from Emergency Dept admissions and orthopedic consultations on inpatients requested by Hospitalists
• working actively with hospital and unit staff to rapidly develop and implement discharge plans for Orthopaedic inpatients and to address length of stay issues;
• promoting and maintaining health of Orthopaedic inpatients through the use of ancillary services, educational materials, and counseling of patients and families;
• providing and/or participating in clinical in-service training and staff educational programs for the inpatient Orthopaedic service; following all customer service standards as outlined above.

• Current Physician Assistant or Nurse Practitioner license and registration with the Oregon Board of Medical Examiners as a licensed Physician Assistant or Nurse Practitioner.
• Prescriptive authority (DEA License).
• Current CPR Certification.
• Excellent communication skills, leadership ability, professional demeanor and excellent organizational skills.
• Skilled in organizational behavior and human resources management.
• Ability to Multi-task and prioritize.
• Ability to work as a team member an interdisciplinary setting.
• Demonstrate effective communications in verbal, written and electronic media.
• Computer/word processing skills.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.