System Analysis and Design: Overall system analysis, design, validation, implementation, troubleshooting and ongoing maintenance of the Epic Hospital Resolute applications including:
- Consults with customers to understand existing workflows, processes, data collection, report details and other technical issues associated with application software as they relate to system design and build decisions that support the customer’s functions and goals.
- Analyze design alternatives and makes appropriate design decisions. Designs, validates and confirms functionality with the application environment that meets customer specifications. Understands and translates the business functionality into application configurations and workflow validations.
- The Community Connect Program Analyst will demonstrate substantial knowledge of the key applications supporting patient access (Resolute HB, Charge Router) and how they integrate with other Epic Applications. Tests application build to ensure the system meets end-user requirements.
- Identifies and resolves complex issues. Identify pain points, establish action plan and implement testing process as necessary. This includes identifying appropriate parties and potential solution with minimal guidance. Responsible for troubleshooting data integrity and validity.
- Works with both internal and external resources to collaboratively plan, organize and coordinate the optimization, maintenance and overall coordination of Resolute.
- Works collaboratively with Professional Billing, PBS and HOS. Services as a liaison between these customers and ITG Epic project team members to ensure communication is provided and project remains on time and in scope.
Project Management:
- Assesses new project requests, new upgrade features, enhancements, etc. in accordance with ITG policies and priorities.
- Participate in workflow meetings and facilitate as requested.
- Develop project plan and timelines, identify resource allocation across Epic application teams.
- Communicate project impact and risks to appropriate operational partners and Epic project team.
- Escalate issues as appropriate to Manager and/or Director.
- Participate in Revenue Cycle projects as directed by Manager and Director.
Problem Resolution:
- Respond to customer problems, either by Help Desk referrals or direct customer contact as needed.
- Demonstrates innovative and creative problem-solving techniques.
- Communicate problem progress and resolution, and document in the helpdesk database.
- Coordinate the escalation and resolution of customer issues.
- Work with project team to investigate problems to determine if it is necessary to resolve, if needed, escalate it to Epic project leadership.
- Assist with revenue cycle reporting. 20% Yes
Certification and Continued Professional Development:
- Epic certification in a Revenue Cycle Application (HB Resolute and/or Cadence) within one year.
- Participate in appropriate activities that enhance general knowledge of or ability to do assigned work. This includes but is not limited to the following: attend classes, seminars and other training forums as directed by supervisor; attend staff meetings and other informational sessions; read vendor documentation, trade publications or other sources appropriate to position; interact with peers and other employees to receive and disseminate information.