The Division of Vascular Surgery at OHSU provides excellent patient care while maintaining educational and research-rich programs that train surgeons and researchers and enhance their understanding of the vascular system. A special interest in quality outcomes and measurement drives much of the division¿s research they offer a 2-year vascular and endovascular surgery fellowship as well as an integrated residency program. OHSU¿s vascular surgeons operate out of the Knight Cardiovascular Institute.
Maintain the front reception desk for the Cardiothoracic and Vascular Surgery Divisions. This position directly supports the practice by providing high quality customer service through prompt and professional communication on the phone and face-to-face, excellent problem-solving skills and functioning as a team member to the other staff within our practice. The major responsibilities include, but are not limited to, checking patients in and out of the clinic, handling co pays, prepays and deposits, scheduling of follow up appointments, confirming appointments, validating patient parking, maintaining a clean waiting room and providing customer service that meets OHSU standards. Additional duties include answering incoming calls to the clinic phone line and scheduling appointments, taking messages, triaging/routing calls as appropriate and other duties as assigned by management. This position is a key element in providing high level customer service to our patients.
Pay Range: $23.63 - $31.98 per hour
Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
The candidate must have a thorough knowledge of PAS policies and procedures.
Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU
Excellent verbal and written communications skills.
Strong customer service orientation.
Demonstrated problem solving and negotiation skills in resolving patient concerns.
Detail oriented; ability to prioritize and multi-task; excellent written and verbal communication, professional appearance.
Strong computer skills, knowledge and experience.
Must have a positive attitude and be a team player.
Must have demonstrable customer service skills both over the phone and face to face.
Must have excellent attendance.
Must be detail oriented, highly accurate and able to multi-task in high volume situations.
Regular and reliable attendance.
High School Diploma or advanced degree.
Basic computer experience with database knowledge.
Knowledge of OHSU admission policies and PAS/authorization policies.
Knowledge of PAS procedures and integrated care at OHSU.
Knowledge of Epic systems.
Knowledge of OHSU network systems, including Outlook and Microsoft Office products.
Mon-Fri 8:00-4:30. CHH building 1. Ability to be flexible to cover hours of operation between 8:00am and 5:00pm. Ability to tolerate a noisy, high volume in a shared office space. Must comply with OHSU personal appearance policies.
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