OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties.
Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report.
The purpose of this position is to provide administrative and clinic support to the Casey Eye Institute's Comprehensive Ophthalmology Clinic. Specific areas of support include patient care coordination, phones, patient appointment scheduling. This is a full-time, benefitted, non-remote position.
Patient Care Coordination:
Point of Service Operations:
Cash handling and billing duties:
Customer Service:
Provide high quality customer service to both external customers (such as but not limited to patient, caregivers, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management skills, responsiveness to internal/external customers' needs, prompt communication with the appropriate providers or their designees, and continuous process improvement skills.
Compliance:
Performs requirements for staff members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics
Other duties as assigned by manager.
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