The Patient Access Resource Specialist (PASR) is embedded in the clinic setting to support providers and
patients face to face both during clinic visits and post visit checkout/scheduling coordination/and scheduling post visit follow up appointments with providers and procedures/treatment the outpatient treatment unit. The PASR gathers and records required information about patients, provides customer services which include confirming health insurance coverage, determining individual financial obligations, verifying that necessary authorizations for care have been obtained, scheduling physician office appointments, cancer treatment appointments, and ancillary appointments, and assisting patients in an office or practice setting. This position may be responsible for scheduling a high volume of complicated patient procedures and clinic appointments both in person with patients in clinic and over the phone. This position will serve as a liaison and information resource for physicians, nursing support staff, and coworkers, referring physician offices, patients and insurance companies on referral requirements per diagnosis and service. This role will be required to answer incoming calls to the clinic, to schedule, transfer, or triage to a clinical team. This role will explain detailed complicated procedures to patients and answer any patient questions or concerns within scope. Works closely with other medicine/surgery clinics for appointment coordination. Works reschedule and wait lists when necessary; Prepare and mail, fax, or email new patient information packets when necessary; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary.
Customer Service:
Scheduling:
Checkout:
Call Processing:
Knowledge and Skills Required:
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