The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish all missions.

The Network Engineering, Design and Operations teams provide for analysis, implementation, design, maintenance, security, and optimization of OHSU local and wide area (LAN/WAN) wired and wireless networks, data center networks, and associated infrastructure. As detailed below, the individual positions within this work unit will be required to collaborate and assist staff in other technology work units as well as customers.

The principle duty of the Network Infrastructure Analyst is to provide life cycle support for the data network infrastructure itself as well as broad spectrum technical analysis and support of OHSU Applications which use this data communications infrastructure.  The data communications infrastructure includes but is not limited to the following elements:  wired, wireless, switches, routers, security, MPLS, virtualization, Internet, WAN, datacenter, Power sub systems, VOIP, and relevant operational practices.

 

This is a multi-tasking, broadly based, position that requires a unique combination of analytic, project management, and customer service skills to provide ITG systems support across all OHSU healthcare, academic and research missions. Incumbents are proficient in troubleshooting and root cause analysis using the scientific method of refining a problem statement, and queuing up a series of increasingly specific tests to isolate the problem.  Necessarily, this requires specialized knowledge for the equipment and services for which the analyst is directly responsible.  In addition, expert broad-based knowledge is used to troubleshoot integrated applications suites, services running across hybrid network architectures, virtualized servers or desktops, load balanced web farms, firewalled VPNS, etc. 

 

This position works closely with System Analyst Engineers, Field Technical Analysts, and customers. The Network Technology Analyst provides advanced technical expertise and leadership, models service excellence and conduct, and develops cross-team communications to facilitate core competencies and best practices. The Network Technology Analyst also provides liaison with other ITG teams to communicate and assess operational issues, and test, integrate and help implement value added changes while mitigating negative issues in the network or field environment for the customer and ITG. 

Education:

 

Two or more years of paid work experience as a Field Technology Analyst or Systems Analyst, or Network Engineer; OR

 

Six years of cumulative paid work experience in the Information Technology Field where one year of experience may be substituted for an Associate’s degree, and two years’ experience may be substituted for a Bachelor’s degree.

 

Experience:

• Experience with TCP/IP, and other networking protocols, networking concepts and implementations.
• Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level
• Experience using online meeting tools such as Webex and Zoom.
• Proven Help Desk experience and customer relations skills
• Three years of field experience which includes resolving field hardware and software problems, installing Microsoft Windows and Macintosh operating systems and which included two years of networking experience on a large scale network
• Experience using project management methodology to manage projects

Job Related Knowledge, Skills, and Abilities:

• Project and/or team leadership
• Advanced, broad-based “technical generalist” skills
• Superior and proven technology analytic skills that demonstrate accepted systems analysis processes
• Ability to rapidly adjust to changing priorities and make quick and good decisions with limited information
• Demonstrated knowledge of and ability to script and/or program solutions for repetitive systems administration tasks.
• Proven experience with IT technologies, principles, and best practices
• Ability and willingness to stay current on technologies and trends relating to OHSU field technologies
• Proven knowledge of local area networks running on Ethernet topology, troubleshooting experience.
• Expertise with Microsoft Office Suite
• High level knowledge of IT security tools, practices and principles
• Proven ability and expertise deploying and troubleshooting desktops/laptops, wireless devices, phones,  mobile devices, components, peripherals and other IP based field technologies
• Excellent analytical and troubleshooting skills
• Proven ability to multitask
• Superior oral, written, verbal and aural communication skills
• Ability to build relationships, respect and trust with customers and co-workers
• Ability to track and analyze data

Registrations, Certifications and/or Licenses:

Within six months ability to gain the following:

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Associate Security (CCNA)

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.