The OHSU Friends of the University Nurse Manager works as a member of and supervises a patient care and service team, providing direct and supportive care services and patient advocacy for patients and families of the Friends of the University Program at OHSU, which includes individuals of special constituent relations and who carry a significant and often high-profile relationships with OHSU.

 

The Friends of the University Nurse Manager is a Registered Nurse who works as part of and supervises the patient's care team, and manages the Ambulatory and Inpatient service needs for the patients and families for the Friends of the University (FOU) Program to ensure the optimum level of service, care, and patient experience at OHSU.  The FOU Nurse Manager reports to the Director of the Friends of the University Program and will share the caseload of FOU patients requiring 24/7 service coverage.

 

The FOU Nurse Manager also provides various direct care services, including triage services, patient advocacy, needs assessments, symptom management, care facilitation, education, recommendations, coordination of necessary medical services within the OHSU system, as well as system navigation and networking, resource referrals and connections within the surrounding health communtity, organizations, and agencies.  The FOU Nurse Manager works with patients within the hospital and clinics, as well as ambulatory settings. The FOU Nurse Manager requires strong and current  nursing skills to prioritize care needs, to guide and facilitate patient care, to provide linkages to appropriate OHSU services, and to provide direction and oversight to FOU care facilitation team members.

 

The FOU Nurse Manager oversees direct report of the Friends of the University Administrative Coordinator, Care Facilitation RNs, and Care Facilitation Resource Nurse.  Further management duties include shared oversight of the day-to-day operations of the FOU Program, administrative coverage in Director's absence, participation in all OHSU Health TownHalls meetings, OHSUF TownHall meetings, OHSU Ambulatory Care Management Group (ACMG), and Monthly Management Meetings.  The FOU Nurse Manager is responsible for the ongoing management of the Ambulatory Care Support Services for the Friends of the University.

 

The FOU Nurse Manager provides ongoing communication with the FOU patients and families, and supportive collaboration with all members of the OHSU multi-disciplinary care teams.  Assurance of service excellence for the FOU patient constituent care experience is of utmost concern, emphasizing patient-centeredness and complex system navigstion support.

• Responsible for ongoing development and management of the Friends of the University Program.
  • Provides direct supervision of the Friends of the University Administrative Coordinator, RN Care Facilitation Managers, and Care Facilitation Resource Nurse.
  • Provides oversight to coordinate patient care/services with other team members.
  • Oversees daily patient assignments, ensuring productive time management, accomplishment of patient care needs, and effective communication and collaboration with various team members and stakeholders.
  • Performs continuous quality improvement
    • Risk Management: oversees department procedures and ensures effective practices of clarifying orders and directions appropriately.
    • Participates in department specific continuous quality improvement initiatives.
  • Demonstrates leadership through accountability and responsibility.
    • Effectively oversees and delegates to support skill mix.
    • Promotes development of support staff as appropriate for setting.
    • Provides oversight of timekeeping, vacation scheduling, on-call scheduling, and performance evaluations and quarterly check-ins with direct reports.
  • Oversees and maintains data collection system for the FOU Program.
    • Ensures timely data entry, report creation, and presentations necessary for FOU program partners and collaborators.
    • Oversees data collection system to track FOU Program constituent usage.
    • Provides data maintenance, program support, and necessary report creation for key stakeholders
  • Involvement in FOU Program strategic planning, mission alignment, funding and budgetary control, goal maintenance and overall vision.
• Provides first point of contact for Friends of the University intersecting with OHSU hospital and clinics to evaluate care needs and facilitate care. These duties may include:
  • Provides care facilitation oversight for both ambulatory and inpatient FOU patients, patient advocacy, and collaboration with various OHSU departments and members of patient care team, etc. to ensure seamless care and coordination of patient services (i.e. physicians, nurses, residents, interns, students, therapists, social workers, case managers, etc.).
  • Utilizes Nursing assessment skills to prioritize care needs and direct patient care.
    • Demonstrates proficiency in clinical skills/knowledge and maintains knowledge base essential to the role of the professional nurse.
    • Identifies and develops areas of expertise within the specialty, and effectively demonstrates a working knowledge of area specific skills and follows established protocols.
    • Proficient in assessment of potential or actual patient health problems.
    • Provides fundamental components of patient safety within the specified setting.
    • Identifies and prioritizes pain, quality and comfort care; maintains knowledge of the OHSU policy for Pain Management.
  • Provides patient education:
    • In collaboration with clinical teams, provides health teaching and counseling which is supportive and/or restorative of health.
    • Provides family teaching as needed to support the patient and family centered care across the continuum through service coordination.
  • Prioritizes patient care responsibilities and seeks consultation when indicated.
    • Recognizes and effectively manages emergent situations.
    • CPR certified.
    • Responds appropriately to a code situation in the department.
  • Preserves patient rights:
    • Demonstrates patient advocacy skills.
    • Protects patient privacy and maintains confidentiality.

• Minimun degree of BSN required. Graduation from an accredited school of Nursing as recognized by the Oregon State Board of Nursing.

• Minimum of 5 years acute care required.

• Minimum of 2 years direct management or equivilant experience required (inlcuding roles such as lead RN, charge RN, preceptor).

• Demonstrated comfort dealing with high profile individuals required.

• Ability to understand and effectively manage more complex issues related to medical care in a multi-tiered, academic medical institution.

• Individual must work effectively with all colleagues (clinical, development and administrative) throughout the OHSU Health System.

• Requires Interpersonal skills that enable comfortable, service-oriented working relationships with the academic and executive leadership, healthcare professionals, major donors, trustees, colleagues, community& business leaders, dignitaries, celebrities, and high-profile individuals.

• Individual must demonstrate independent leadership skills in resolving issues, timely communication [written and verbal] and the ability to facilitate clinical movement through the OHSU Health System. 

• Current unencumbered Oregon RN license. 

• Current unencumbered Washinton RN License.

• Certification in Basic Life Support is required.

• Experience in Emergency Room, Critical Care, Care or Case Management, Nursing Management preferred.
• Experience working in the field of Special Constituent Relations, or related field preferred.
• Experience with Electronic Medical Record system preferred.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.