The purpose of this job/position is to function as a member of the Rehabilitation Services patient care team. Patient Access Service Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments, phones, billing, cash handling and assisting patients in an office or clinic setting. This classification is part of the Patient Access Services classifications which include PAS Trainee, PAS Specialist, PAS Resource Specialist and PAS Coordinator 1-3. The PAS Specialist is distinguished from the higher PAS classifications by the lack of responsibility for providing guidance and leadership to other PAS positions.

Provides a Safe Therapeutic Environment

• Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees.
• Utilizes proper posture and sound body mechanics and principles for safe patient handling.
• Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace.
• Maintains a clean, safe, and orderly environment for patients, family and personnel, including but not limited to, maintaining organization for therapy supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, following infection control policies, maintaining knowledge of life safety, fire and electrical safety and disaster plan.
• Maintains a high degree of courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees.
• Considers the needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner.

Arranged Care.

• Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed.
• Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible.

• Mails information packets.

• Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.

Enrollment & Authorization.

• Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements. Validates parking.
• Answers phone calls, returns messages, Billing, and cash handling When requested, obtains authorizations for clinical care. Enters all information accurately into OHSU databases or into the medical record. 
• Follows up on pending authorizations until they are obtained.

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Rehabilitation scheduling experience, high level of customer service.;
• Demonstrated record of reliable attendance, punctuality and proven successful performance at past and present employers

• Six months of experience with high volume, multi-line phone system
• Medical Terminology; Rehabilitation scheduling experience; Excellent attendance;
• Previous cash handling experience;
• Proven and effective communication skills;
• Detail oriented, highly accurate and able to multi-task in high volume situations.
• Demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present.
• Able to work independently with little direct supervision.
• Able to recognize problems and proactively solve or correct them

• Relief employees must be available to work at least four (4) days per pay period as determined according to the Employer's needs
• Location: Center for Health and Healing 1, Beaverton, CDRC; Murray Scholls Locations

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.