The PAS Specialist for the Spine Center supports a broad range of administrative and clinical support functions for the Center. The PAS Specialist gathers and records information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individuals' obligations, obtaining necessary authorizations for care, scheduling appointments and diagnostic tests, and assisting patients in an office and clinic setting. Duties also include handling incoming calls, processing new patient referrals, return visit requests, provider inquiries, as well as reviewing outpatient instructions with the patient and triaging phone calls related to patient care. This position also includes front desk and check-out services in the ambulatory care clinic setting.

• Customer Service:
  • Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
• Point of Service Operations:
  • Front desk duties include greeting patients and confirming that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line.
• Arranged Care:
  • Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
• Telecommunications.
  • Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position.
• Applicants must have a positive attitude and compassion for patients experiencing difficult emotions arising from health care situations.
• Requires a self directed and organized individual who can excel in a busy environment.
• Applicants must work effectively with providers, managers, and peers and exhibit excellent customer service and communication skills.
• Excellent verbal and composition skills and ability to convey detailed and complex medical information.
• Excellent proficiency in computer programs including MS Office (Excel, Word, Powerpoint, etc) and medical based computer programs.
• Typing skills of at least 45 words per minute.
• Thorough knowledge and experience with multi-line phones.
• Proven excellent work attendance record.

• High school diploma.
• Medical office experience.
• Formal customer service training.
• Front desk and cash handling experience.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.