At OHSU's School of Dentistry, we strive to make an impact in our community by delivering excellence in our dental care facilities, utilizing cutting-edge technologies while enhancing the knowledge of our inclusive dental professionals and leaders. We value each and every one of our professionals by providing a welcoming work environment and industry leading benefits. 

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students, faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.

 

This position will be stationed in the SOD's Appointment Center. The PAS Specialist in the Appointment center will focus on telephone interactions with our patients and managing large amounts of inbound and outbound calls in a timely manner. Appointment Center agents schedule appointments for new patients, referred patients, and existing patients by following instructions tailored to each clinic's guidelines. This position is expected to provide excellent customer service for patients and is a part of improving patient experience by identifying patients' needs, researching and informing process changes.

 

The SOD PAS Specialist are responsible for knowing SOD clinic policies including but not limited to appointment scheduling, payments, and insurance, and must be able to communicate these policies with patients, students, facutly, and staff. Each OHSU Dental Clinic at the SOD may have different policies specific to their department, and the SOD AC Agent will be required to use their judgement to implement the appropriate policy or give information specific to each situation they encounter.

 

The SOD PAS Specialists must be flexible and be able to complete work with considerable independence on a daily basis. Each employee must interact with the patients, some in acute dental pain, in a friendly, knowledgeable, and appropriate manner.

 

This position provides English to Spanish and Spanish to English language interpretation.

• Six months of work experience in a medical office setting, including high volume direct patient contact -OR-
• 1 year of work experience in a high volume direct public contact position

• Proficiency in speaking, reading, and writing in both English and a secondary language; specific ability to verbally translate to patients

• Experience working in a medical setting
• Experience using electronic medical records, such as axiUm

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.